ITIL Service Transition

The Service Transition course will teach students how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design Stages. The techniques taught in the Service Transition module can help organizations and individuals better understand and manage changes to IT services in line with users’ expectations and business strategies. Service transition is vital for flexibility managing changes and delivering improvements to services provided by organizations or programs of work.

Other Courses in the ITIL Lifecycle Series
• ITIL – Service Design
• ITIL – Service Strategy
• ITIL – Service Operation
• ITIL – Continual Service Improvement

Provides an essential level of knowledge in the following areas:

• Service Management as a practice
• The ITIL Service Lifestyle
• Generic Concepts and Definitions
• Key Principles and Models
• Selected Processes, Functions, Roles
• Technology and Architecture
• Competence and Training

Chapter 1: Introduction to Service Transition

• Purpose, Goals and Objectives of Service Transition
• Scope of Service Transition
• Business Value

Chapter 2: Service Transition Principles

• The key policies & best practice principles
• Optimizing Service Transition performance
• Service Transition inputs and output

Chapter 3: Service Transition Processes

• Introduction
• Transition Planning and Support
o Purpose and objectives, Scope, Value to business
o Policies, principles and basic concepts
o Process activities, methods and techniques
o Triggers, inputs, outputs and interfaces
o Critical success factors and key performance indicators
o Challenges and risks
• Change Management
o Purpose and objectives, Scope, Value to business
o Policies, principles and basic concepts
o Process activities, methods and techniques
o Triggers, inputs, outputs and interfaces
o Critical success factors and key performance indicators
o Challenges and risks
• Service Assets & Configuration Management
o Purpose and objectives, Scope, Value to business
o Policies, principles and basic concepts
o Process activities, methods and techniques
o Triggers, inputs, outputs and interfaces
o Critical success factors and key performance indicators
o Challenges and risks
• Release and Deployment Management
o Purpose and objectives, Scope, Value to business
o Policies, principles and basic concepts
o Process activities, methods and techniques
o Triggers, inputs, outputs and interfaces
o Critical success factors and key performance indicators
o Challenges and risks
• Service Validation and Testing
o Purpose and objectives, Scope, Value to business
o Policies, principles and basic concepts
o Process activities, methods and techniques
o Triggers, inputs, outputs and interfaces
o Critical success factors and key performance indicators
o Challenges and risks
• Change Evaluation
o Purpose and objectives, Scope, Value to business
o Policies, principles and basic concepts
o Process activities, methods and techniques
o Triggers, inputs, outputs and interfaces
o Critical success factors and key performance indicators
o Challenges and risks
• Knowledge Management
o Purpose and objectives, Scope, Value to business
o Policies, principles and basic concepts
o Process activities, methods and techniques
o Triggers, inputs, outputs and interfaces
o Critical success factors and key performance indicators
o Challenges and risks

Chapter 4: Managing People through Service Transitions

• Managing communications and commitment
• Managing organizational and stakeholder change
• Stakeholder Management

Chapter 5: Organizing for Service Transition

• Organizational development
• Role of technical & application management function in service transition
• Organizational context for transitioning a service
• Service transition roles and responsibilities
• The relationship of service transition to other lifecycle phases

Chapter 6: Technology Considerations

• Knowledge management tools
• Collaboration
o Communities
o Workflow management
• Configuration Management System

Chapter 7: Implementing and Improving Service Transition

• Key activities in the introduction of service transition
• An integrated approach to service transition processes
• Implementing service transition in a virtual or cloud environment