Webex Calling Dedicated Instance Overview (WEBEX-CALL-DI-OVERVIEW)

The Webex Calling Dedicated Instance Overview (WEBEX-CALL-DI-OVERVIEW) course is a one-day instructor-led training designed for companies considering Webex Calling Dedicated Instance and its features. It's particularly beneficial for executives, managers, or newcomers to Webex, who are calling a dedicated instance. This course offers a comprehensive exploration of the capabilities of Webex Calling Dedicated Instance, making it an ideal introduction to the communication platform.

• Webex Overview 
• Webex Calling / Dedicated Instance Overview
• Webex Control Hub Administration
• Dedicated Instance Connectivity Options
• Webex Calling Dedicated Instance Administration Overview
• Discuss PSTN Options 
• Discuss Dedicated Instance Call Routing Flows 

The primary audience for this course is as follows: 

• Collaboration Administrators
• Collaboration Engineer
• Network Administrators
• Network Engineer
• Helpdesk Support Administrators and Engineers
• IT Staff and Managers

Basic Knowledge of Cisco Webex

OUTLINE

Module 0: Introduction 

• Module Topics
  • Course Goals
  • Webex Meetings Basics
  • Webex Training Basics
  • General Administration
  • Introductions
• Module Summary

Module 1: Webex Overview 

• Module Topics
• Lesson 1: Webex Product Overview
  • Webex Holistic Collaboration Suite
  • Cisco Cloud Collaboration Strategy
  • Cisco Webex – Control Hub
  • Webex Intelligent Workplace
  • Webex Platforms
  • Webex App
  • Integrated Devices for Webex
  • AI Infused Experiences
  • Webex Reimagined Workspaces
  • Webex Events (Formerly Socio)
  • Webex Calling
  • Dedicated Instance for Webex Calling
  • Webex Contact Center
  • Vidcast Asynchronous Meetings
  • Cisco Smart Workspaces
• Lesson 2: Webex Calling Overview
  • Webex Calling Comparison
  • The Cisco Webex Calling Platform
  • Webex Calling Global Footprint
  • Differentiated User Experiences via Webex Integrations
  • Webex Calling Regional Scaling
  • Webex Calling Enterprise Feature Set
  • Calling Security and Compliance
• Lesson 3: Webex Meeting Overview
• Lesson 4: Webex Hybrid Services and Integrations
• Lesson 5: Webex Control Hub Monitoring Overview
• Module Summary

Module 2: Webex Calling / Dedicated Instance Overview

• Lesson 1: Webex Calling Dedicated Instance Overview
• Lesson 2: Webex Calling DI Architecture
• Lesson 3: Webex Calling Dedicated Instance Devices
• Lesson 4: Enhanced Survivability
• Lesson 5: E911 for Dedicated Instance
• Lesson 6: Active Directory Integration
• Lesson 7: PSTN Options for Webex Calling DI

Module 3: Webex Control Hub Administration

• Lesson 1: Control Hub Overview
• Lesson 2: Organization Settings and Templates for Webex
• Lesson 3: Licensing
• Lesson 4: Adding Users
• Lesson 5: Webex Locations
• Lesson 6: Administration Panels

Module 4: Dedicated Instance Connectivity Options

• Lesson 1: Webex Dedicated Instance Connectivity Options
• Lesson 2: Webex Edge Connect

Module 5: Webex Calling Dedicated Instance Administration Overview

• Lesson 1: Webex Calling Dedicated Instance Administration Overview
• Lesson 2: Pre-Configuration
• Lesson 3: Deploying Endpoints In CUCM
• Lesson 4: Voicemail Thru Unity Connection
• Lesson 5: Cisco Emergency Responder (CER)

Module 6: Discuss PSTN Options 

• Lesson 1: PSTN Options
• Lesson 2: Dedicated Instance Cloud Connected PSTN
• Lesson 3: Local Gateway
• Lesson 4: Voice Gateway Overview
• Lesson 5: Gateway Call Routing Components

Module 7: Discuss Dedicated Instance Call Routing Flows 

• Lesson 1: Webex Calling DI Call Routing
• Lesson 2: Webex Calling DI Call Flows