The Essentials of Webex Calling (CLWXCALL)

In this The Essentials of Webex Calling (CLWXCALL) course provides a focused, hands-on overview of administering and supporting Cisco Webex Calling using Cisco Webex Control Hub and Local Gateway architectures. The curriculum introduces the Webex platform and Control Hub, then progresses through user and device management, service configuration, and detailed administration of Webex Calling features. Learners develop a clear understanding of both administrator- and user-configurable calling capabilities, PSTN connectivity options, and the role of Cisco routers and Cisco Unified Border Element in delivering enterprise-grade calling services.

The course places strong emphasis on real-world deployment and operations, covering Local Gateway design scenarios, router configuration, high availability architectures, and Control Hub integration. Extensive lab exercises reinforce key concepts, allowing students to configure Webex Calling services, deploy and validate Local Gateways, implement redundancy, and systematically troubleshoot calling issues. By the end of the course, participants are equipped to deploy, manage, and troubleshoot resilient Webex Calling solutions that integrate seamlessly with existing enterprise voice infrastructures.

How You'll Benefit

This training will help you:

• Gain an understanding of the Webex solutions, including Webex Meetings, Webex Messaging, and Webex Calling
• Learn how to configure and manage the features of the Webex Control Hub
• Earn 18 CE credits towards recertification

• Introduce the components that make up the Webex solution, including Webex Meetings, Webex Messaging, and Webex Calling
• Introduce the components that make up Webex Calling Control Hub, including analytics, troubleshooting, and reporting
• Introduce the Management feature of Webex Control Hub, including how to set it up for a business
• Introduce the Services section of the Webex Control Hub, including the Webex Services, Cloud-Connected Unified Communications Services, and Hybrid Services
• Identify the methods available to add users to the Webex Control Hub
• Explain Cisco IP Phone software registration with Webex Control Hub, eligible devices, and provisioning methods
• Explain how an administrator can configure calling features from the Webex Control Hub that will affect the organization
• Understand how users or administrators can configure calling features either from the Webex Control Hub or from their personal user portal
• Introduce the three different methods available to bring PSTN calling capabilities into the Webex calling solution
• Identify the different types of Cisco routers, as well as third-party routers, that can support the local gateway in a premises-based PSTN deployment
• Describe different deployment scenarios using the local gateway in a premises-based PSTN Webex Calling solution
• Understand how the high-availability solution within Cisco routers can be used in a Webex Calling deployment to offer failover for the local gateway and the Cisco Unified Border Element
• Configure the Webex Control Hub to support Webex Calling in a premises-based PSTN deployment
• Configure Cisco Unified Border Element and local gateway settings on a Cisco router to support Webex Calling using a premises-based PSTN deployment
• Describe different methods that can be used to troubleshoot setup issues and media issues when configuring Webex Calling using the premises-based PSTN deployment

• Collaboration Engineers
• Collaboration Administrators

N/A

Module 1: Webex Overview

Module 2: Webex Control Hub Overview and Monitoring

Module 3: Webex Control Hub Management

Module 4: Webex Control Hub Services

Module 5: Methods to Add Users to Webex Control Hub

Module 6: Methods to Add Devices to Webex Control Hub

Module 7: Admin-Configurable Webex Calling Features

Module 8: User-Configurable Webex Calling Features

Module 9: Webex Calling Public Switched Telephone Network Options

Module 10: Routers Supporting Local Gateway

Module 11: Deployment Scenarios for Local Gateways

Module 12: Local Gateway and Cisco Unified Border Element with High Availability

Module 13: Control Hub Settings for Webex Calling

Module 14: Router Settings for Webex Calling

Module 15: Webex Calling Troubleshooting

LAB OUTLINE

• Set Up Webex Control Hub
• Add Users to Webex Control Hub
• Configure Admin-Configurable Webex Calling Features
• Configure User-Configurable Webex Calling Features
• Configure High Availability on Cisco Routers
• Configure Webex Control Hub for Webex Calling
• Configure Local Gateway for Webex Calling
• Troubleshooting Issues with Webex Calling