The Implementing Cisco Collaboration Applications (CLICA) V1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems.
This course will prepare you for Implementing Cisco Collaboration Applications (300-810 CLICA).
How you’ll benefit
This class will help you:
Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
Earn 40 credits toward recertification
Why Attend with Current Technologies CLC
Our Instructors are the top 10% rated by Cisco
Our Lab has a dedicated 1 Gig Fiber Connection for our Labs
Upon completing this course, the student will be able to meet these objectives:
Configure Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
Configure and troubleshoot Cisco Unity Express
Describe SSO for Cisco Unified Communications applications
Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
Configure and troubleshoot chat rooms and message archiving
Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence Server
Before taking this course, you should have the following knowledge and skills:
Basic understanding of networking technologies
Basic understanding of voice and video
Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.
The following Cisco courses can help you gain the knowledge you need to prepare for this course:
Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)