Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)

In this Implementing Cisco Advanced Call Control and Mobility Services advanced Cisco Unified Communications course focuses on call signaling, media handling, and resilient call routing across single-site, multisite, and global enterprise deployments. The curriculum begins with in-depth analysis of SIP, H.323, and media protocols, enabling participants to understand call setup, teardown, and troubleshooting at both the signaling and media layers. Core Unified Communications Manager features such as supplemental services, call coverage, extension mobility, and unified mobility are explored to support flexible user and endpoint experiences.

As the course progresses, learners implement advanced call routing and survivability designs, including globalized call routing, global dial plan replication, call admission control, URI-based dialing, and multisite CUCM architectures. Specialized topics such as Cisco Unified Communications Manager Express, advanced remote site survivability, and PSTN backup strategies are addressed to ensure continuity of service in distributed environments. The course concludes with comprehensive coverage of Cisco Unified Border Element deployment and troubleshooting, reinforcing secure interconnection with service providers and remote networks. Extensive hands-on labs allow participants to analyze protocols, configure advanced features, and troubleshoot complex voice scenarios, preparing them to design and support highly available, scalable Cisco collaboration infrastructures.

How You'll Benefit

This training will help you: 

• Gain the skills to deploy advanced call control and mobility services in Cisco Unified Communications Manager, CME and SRST, Cisco Unified Communications Manager Express and advanced SRST gateway technologies, and Cisco Unified Border Element.
• Earn 40 CE credits toward recertification.

Upon completing this course, the student will be able to meet these objectives:

• Analyze and troubleshoot SIP and media protocol
• Understand call recording options and implement time-of-day routing, call park, call pickup, and Meet-Me conferences in Cisco Unified Communications Manager
• Describe call recording options in Cisco Unified Communications Manager
• Describe how to implement call coverage in Cisco Unified Communications Manager
• Describe how to configure and troubleshoot Cisco Unified Communications Manager Extension Mobility
• Describe how to configure and troubleshoot Cisco Unified Communications Manager Unified Mobility
• Describe how to implement Cisco Unified Communications Manager Express for SIP phones
• Describe how to implement globalized call routing within and between Cisco Unified Communications Manager clusters
• Describe how to implement advanced and enhanced SRST in Cisco Unified Communications Manager and Cisco IOS gateways
• Describe how to implement CAC and AAR in Cisco Unified Communications Manager
• Describe how to implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters
• Describe how to troubleshoot multisite Cisco Unified Communications Manager deployments
• Describe how to implement ILS between Cisco Unified Communications Manager clusters and enable GDPR
• Configure and troubleshoot Cisco Unified Border Element

What to Expect in the Exam

300-815 CLACCM: Implementing Cisco Advanced Call Control and Mobility Services is a 90-minute exam associated with the Cisco Collaboration Specialist – Collaboration Call Control and Mobility Implementation certification and satisfies the concentration exam requirement for the CCNP Collaboration certification. 

The multiple-choice format tests your knowledge of advanced call control and mobility services, including: 

• Signaling and media protocols
• CME/SRST gateway technologies
• Cisco Unified Border Element
• Call control and dial planning
• Cisco Unified CM Call Control
• Mobility

• Collaboration Engineers
• Collaboration Administrators

The knowledge and skills you are expected to have before attending this course can be found in the following Cisco Learning Offerings:  

• Understanding Cisco Collaboration Foundations (CLFNDU v1.0)
• Implementing and Operating Cisco Collaboration Core Technologies (CLCOR v1.2)

Module 1: Signaling and Media Protocols

Module 2: Cisco Unified Communications Manager Supplemental Services

Module 3: Call Coverage in Cisco Unified Communications Manager

Module 4: Cisco Unified Communications Manager Extension Mobility

Module 5: Cisco Unified Communications Manager Unified Mobility

Module 6: Cisco Unified Communications Manager Express

Module 7: Globalized Call Routing

Module 8: Advanced Remote Site Survivability

Module 9: Call Admission Control in Cisco Unified Communications Manager

Module 10: URI Calling in Cisco Unified Communications Manager

Module 11: Multisite Cisco Unified Communications Manager Deployments

Module 12: Global Dial Plan Replication

Module 13: Cisco Unified Border Element
 

LAB OUTLINE

• Analyze SIP, H.323, and Media Protocols
• Troubleshoot SIP and Media Protocols
• Implement Cisco Unified Communications Manager Supplemental Services
• Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
• Configure Cisco Unified Communications Manager Extension Mobility
• Troubleshoot Cisco Unified Communications Manager Extension Mobility
• Configure Cisco Unified Mobility
• Troubleshoot Cisco Unified Mobility
• Implement Endpoints in Cisco Unified Communications Manager Express
• Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
• Implement Calling Privileges Cisco United Communications Manager Express
• Implement Globalized Call Routing
• Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
• Implement Advanced Survivable Remote Site Telephony
• Implement Call Admission Control (CAC)
• Implement a URI-Based Dial Plan for Multisite Deployments
• Troubleshoot Globalized Call Routing
• Troubleshoot Call Admission Control
• Implement Global Dial Plan Replication
• Implement Cisco Unified Border Element
• Troubleshoot Cisco Unified Border Element