In this WEBEX Calling Monitoring and Troubleshooting 4-day instructor-led course is designed to provide in-depth, practical expertise in deploying, operating, and troubleshooting Cisco Webex Calling within enterprise environments, with a strong emphasis on real-world fault isolation and resolution. The curriculum begins with a focused overview of Cisco Webex Calling, highlighting key differentiators, dedicated instance deployments, and hybrid use cases to ensure learners understand the underlying architecture and service models before moving into operational scenarios. From there, the course addresses critical network planning, readiness assessments, security requirements, ports and protocols, and private network connectivity, enabling students to identify and resolve foundational issues that commonly impact call quality, registration, and service availability during deployments and migrations.
As the course progresses, learners develop hands-on troubleshooting skills for adding phones and devices, resolving registration failures, and using analytics to validate device health and behavior. User management troubleshooting is covered in depth, including provisioning failures, directory synchronization issues, SCIM workflows, Azure AD integration, and single sign-on using ADFS and OpenID Connect, ensuring administrators can diagnose identity and authentication problems that affect user onboarding and calling functionality. The course then transitions into configuration and troubleshooting of Cisco Webex Calling features such as auto attendants, call queues, hunt groups, hoteling, hotdesking, shared and virtual lines, voicemail, and executive assistant services, focusing on how misconfigurations impact call flows and user experience.
Advanced modules concentrate on PSTN architectures, local gateway deployments, and call routing design using CUBE and third-party SBCs, including certificate-based gateways, high availability, trunk configuration, dial plans, route groups, and interoperability with Unified CM. Learners gain structured troubleshooting methodologies for PSTN failures, routing issues, survivability scenarios, and emergency calling, supported by deep analysis using Cisco Webex Control Hub monitoring, analytics dashboards, alerts, webhooks, detailed call history, media quality metrics, logs, and packet captures with Wireshark. The course is reinforced with an extensive lab program that simulates real enterprise issues across network connectivity, user provisioning, device registration, Webex App behavior, directory synchronization, gateways, call routing, analytics, and survivability, equipping students with the confidence and technical depth needed to support Cisco Webex Calling in production environments.
How you’ll benefit
This class will help you:
- Become well-prepared to Monitor, Identify, and Resolve a wide range of Webex Calling Issues
- Master advanced troubleshooting techniques
Why Attend with Current Technologies CLC
- Our Instructors are in the top 10% rated by Cisco
- Our Lab has a dedicated 1 Gig Fiber Connection for our Labs
- Our Labs run up to Date Code for all our courses
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