NEW Configuring, Administering, and Troubleshooting Cisco Webex Calling (Webex-CALL)
This is a 5-day WebEx Conferencing (Calling) instructor-led course where students will learn how to Provision, Manage, Monitor, and Troubleshoot Cisco WebEx Calling. Students will learn to integrate Configure and Manage Webex, Calling and Meetings. Student will learn how to setup and Manage Webex Control Hub, Configure Directory Services and Single Sign-on, deploy Webex Devices. Manage Webex Calling Features. Integrate Webex Calling with Microsoft Teams. Student will also learn how to monitor and troubleshoot the WebEx Environment. Student will learn how to use Control Hub to configure the WebEx App and Conferencing Devices.
How you’ll benefit
This class will help you:
- Learn how to Setup and Manage a Webex Solution
- Manage the Webex Calling Environment
Why Attend with Current Technologies CLC
- Our Instructors are the top 10% rated by Cisco
- Our Lab has a dedicated 1 Gig Fiber Connection for our Labs
- Our Labs run up to Date Code for all our courses
- Student will learn how to Provision and Manage the WebEx Control Hub
- Student will learn how to register and manage On-Premise Device in Control Hub
- Students will also learn how to Manage, Monitor, and Troubleshoot WebEx Meetings
- Students will also learn how to Manage, Monitor, and Troubleshoot WebEx Calling
- Deploy Connected UC Call Service for WebEx Users and WebEx Video Devices
- Students will learn how to Integrate Edge Audio to Integrate Audio
- Students will learn how to Configure the Cisco Directory Connector and Synchronize Active Directory Users
The primary audience for this course is as follows:
- Network Administrator
- Meeting Administrators
- Collaboration Administrators
- Network Engineer
- Voice / UC / Collaboration / Communications Engineers
- Collaboration Sales / Systems Engineers
N/A
Module 1: WebEx Overview
- Module Topics
- Lesson 1: Webex Product Overview
- Lesson 2: Webex Calling Overview
- Lesson 3: Webex Meeting Overview
- Lesson 4: Webex Hybrid Services and Integrations
- Lesson 5: Webex Messaging Overview
- Lesson 6: Webex Control Hub Monitoring Overview
- Module Summary
Module 2: Webex Calling Overview
- Module Topics
- Lesson 1: Webex Calling Overview
- Lesson 2: Webex Calling Differentiators
- Lesson 3: Webex Calling Dedicated Instance
- Lesson 4: Hybrid Webex Calling Use Cases
- Module Summary
Module 3: Network Planning, Network Assessment, and Security
- Module Topics
- Lesson 1: Webex Administration Client Requirements
- Lesson 2: Network Requirements
- Lesson 3: Network Assessment for Webex
- Lesson 4: Webex Calling Ports and Protocols
- Lesson 5: Private Network Connect to Webex Calling
- Lesson 6: Webex Calling Migration Considerations
- Module Summary
Module 4: Webex Phones, Devices, and Accessories for Webex Calling
- Module Topics
- Lesson 1: Webex Calling Devices Overview
- Lesson 2: Webex Calling Phones
- Lesson 3: Webex Calling DECT Phones
- Lesson 4: Webex App Calling Features
- Lesson 5: Webex Calling Wireless Phones
- Lesson 6: Webex Calling Conference Phones
- Lesson 7: Webex Calling Mobile Clients
- Lesson 8: Webex Calling Devices
- Lesson 9: Webex Calling Headsets
- Lesson 10: Webex Calling ATA Devices
- Module Summary
Module 5: Adding Phones and Devices
- Module Topics
- Lesson 1: Adding a Phone Assigned to a User
- Lesson 2: Adding a Personal Device
- Lesson 3: Adding a Common Area Phone
- Lesson 4: Adding a Shared Device
- Module Summary
Module 6: WebEx Calling Migration
- Module Topics
- Lesson 1: Webex Calling / CUCMC Migration Concepts
- Lesson 2: Webex Calling Migration
- Lesson 3: Webex Calling Phone Migration
- Lesson 4: Webex Calling Migration Tools
- Module Summary
Module 7: Webex Control Hub Administration
- Module Topics
- Lesson 1: Control Hub Overview
- Lesson 2: Organization Settings and Templates for Webex
- Lesson 3: Licensing
- Lesson 4: Adding Users
- Lesson 5: Webex Groups
- Lesson 6: Webex Locations
- Lesson 7: Webex Templates
- Lesson 8: Webex Apps and Integrations
- Lesson 9: Configuring Users for Calling
- Lesson 10: Administration Panels
- Lesson 11: Headset Management in Control Hub
- Module Summary
Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On
- Module Topics
- Lesson 1: User Provisioning
- Lesson 2: Directory Connector Provisioning
- Lesson 3: System for Cross-domain Identity Management (SCIM)
- Lesson 4: Integrate Azure AD with Webex
- Lesson 5: Single Sign-On with ADFS
- Lesson 6: OpenID Connect and PKCE
- Module Summary
Module 9: WebEx User Portal
- Module Topics
- Lesson 1: Webex User Portal
- Lesson 2: Webex Calling Portal
- Module Summary
Module 10: Configuring Webex Calling Settings and Features
- Module Topics
- Lesson 1: Feature Overview
- Lesson 2: Webex Calling - Client Settings
- Lesson 3: Auto Attendant
- Lesson 4: Call Park Extension & Call Park Group
- Lesson 5: Call Pickup
- Lesson 6: Call Queues
- Lesson 7: DECT Network
- Lesson 8: Hunt Groups
- Lesson 9: Single Number Reach
- Lesson 10: Paging Groups
- Lesson 11: Receptionist Client
- Lesson 12: Hoteling
- Lesson 13: Hotdesking
- Lesson 14: Virtual Extensions
- Lesson 15: Virtual Lines
- Lesson 16: Shared Line
- Lesson 17: Voicemail Group
- Lesson 18: Announcement Files
- Lesson 19: Executive Assistant
- Lesson 20: Other Call Features
- Module Summary
Module 11: WebEx Group Call Management
- Module Topics
- Lesson 1: Webex Group Call Management Overview
- Lesson 2: Webex Group Call Management Features
- Lesson 3: Group Call Management Configuration
- Lesson 4: Agents and Supervisor Experience
- Module Summary
Module 12: WebEx Calling Recording Dubber
- Module Topics
- Lesson 1: Call Recording Options for Webex Calling
- Lesson 2: Call Recording with Dubber
- Lesson 3: Call Recording Configuration
- Lesson 4: Call Recording with Imagicle
- Module Summary
Module 13: Webex Calling PSTN
- Module Topics
- Lesson 1: PSTN Gateway Options and Overview
- Lesson 2: Cisco Provided PSTN
- Lesson 3: Call Routing with Cloud Connect for Webex Calling (formerly Cloud Connected PSTN) Architecture
- Lesson 4: Premises-Based PSTN - Architecture
- Lesson 5: CUBE Premises-based Architecture
- Lesson 6: Premise-based Cube Registration Based
- Lesson 7: Multiple Registration-based Gateway on a Single CUBE
- Lesson 8: Certificate-based Premises-based PSTN
- Lesson 9: Configuring a Certificate-based PSTN
- Lesson 10: CUBE Configuration Platform Configuration and Certificates
- Lesson 11: CUBE Certificates Configuration
- Lesson 12: CUBE Trunk Enablement Configuration
- Lesson 13: CUBE Call Routing Configuration
- Lesson 14: CUBE High Availability
- Lesson 15: Managing Gateways from the Webex Control Hub
- Lesson 16: Enroll the Gateway in the Control Hub
- Lesson 17: Validate Registration-based LGW Configuration through Control Hub
- Lesson 18: Private Network Connect
- Module Summary
Module 14: Webex Calling Trunks, Route Group Dial Plans
- Module Topics
- Lesson 1: Webex Calling Routing Overview
- Lesson 2: Webex Calling Locations
- Lesson 3: Dial Plans
- Lesson 4: Route Groups, Trunks, and Dial Plans
- Lesson 5: Webex Calling Routing Flows
- Lesson 6: Webex Calling Caller Identity
- Lesson 7: Interworking Webex Calling and Unified CM On-Premise
- Lesson 8: Call Routing with Premises-based PSTN
- Lesson 9: Dial Plan
- Lesson 10: PSTN Migration
- Lesson 11: Survivability
- Lesson 12: ICE: Media Path Optimization
- Lesson 13: PSTN for Room Video Systems
- Module Summary
Module 15: Webex Calling Site Survivability
- Module Topics
- Lesson 1: PSTN / Gateway Troubleshooting Overview
- Lesson 2: Troubleshooting Call Routing
- Lesson 3: Troubleshooting PSTN Calling
- Lesson 4: Troubleshooting Case Study
- Module Summary
Module 16: Webex APIs, Integrations and Macros
- Module Topics
- Lesson 1: Site Survivability Solution Overview
- Lesson 2: Webex App and Endpoint Changes
- Lesson 3: Call Forward Unreachable Setting
- Lesson 4: Emergency Calling
- Lesson 5: Survivability Call Flows
- Lesson 6: Deployment Workflow
- Lesson 7: Managing Gateways from the Webex Control Hub
- Lesson 8: Add a New Gateway Instance in Control Hub
- Lesson 9: Enroll the Gateway in the Control Hub
- Lesson 10: Assign Survivability Service to the Gateway from within the Control Hub
- Lesson 11: Platform Licenses
- Lesson 12: Certificates
- Lesson 13: Common Global Configuration
- Lesson 14: Data Sync and Updated CLI
- Lesson 15: Debugs
- Lesson 16: Show Commands
- Lesson 17: Limitations and Restrictions
- Lesson 18: Testing Survivability
- Lesson 19: Colocation of Unified-SRST with Webex-SGW
- Module Summary
Module 17: Webex Calling E911 Emergency Call Handling
- Module Topics
- Lesson 1: Emergency Calling Overview
- Lesson 2: Setup E911 Account
- Lesson 3: RedSky Configuration
- Lesson 4: Webex Calling E911 Configuration
- Lesson 5: Enhanced E911 Phone Tracking
- Module Summary
Module 18: Webex Calling Integration with MS Teams
- Module Topics
- Lesson 1: Microsoft Calling Overview
- Lesson 2: Microsoft Direct Routing with CUBE
- Lesson 3: Webex Calling for Microsoft Teams
- Lesson 4: Webex Calling for Microsoft Teams Configuration
- Module Summary
Module 19: Monitoring, Analytics, and Troubleshooting with Webex Control Hub
- Module Topics
- Lesson 1: Webex Calling Monitoring, Analytics, and Troubleshooting Overview
- Lesson 2: Webex Sites Status
- Lesson 3: Webex Calling Alerts and Webhooks
- Lesson 4: Webex Analytics > Dashboards
- Lesson 5: Webex Analytics > Calling
- Lesson 6: Webex Analytics - Calling Media Quality
- Lesson 7: Webex Analytics - Calling Detailed Call History
- Lesson 8: Webex Analytics - Call Queue Stats
- Lesson 9: Webex Analytics - Call Queue Agent Stats
- Lesson 10: Webex Analytics - Live Queue Stats
- Lesson 11: Webex Analytics - Calling Auto-Attendant
- Lesson 12: Webex Analytics - Devices - Headsets
- Lesson 13: Webex Troubleshooting
- Lesson 14: Webex Calling Reporting
- Lesson 15: Phone Logs and Problem Reports
- Module Summary
Module 20: Webex Calling Troubleshooting
- Module Topics
- Lesson 1: Webex Calling Troubleshooting Overview and Tools
- Lesson 2: Understanding SIP Protocol
- Lesson 3: Diagnosing Switch Issues
- Lesson 4: Troubleshooting Device Registration
- Lesson 5: Troubleshooting Phone and Soft Client Issues
- Lesson 6: Troubleshooting Media Quality
- Lesson 7: Troubleshooting Webex Authentication
- Lesson 8: Troubleshooting User Onboarding and Provisioning
- Module Summary
Module 21: Webex Calling API Overview
- Module Topics
- Lesson 1: Webex API Basics
- Lesson 2: Webex Calling API
- Lesson 3: Webex Calling AI
- Module Summary
LAB OUTLINE
Lab 1: Initial Cisco WebEx Control Hub Organization Configuration
Lab 2: Webex Calling - Initial Setup
Lab 3: Assessing the Network Environment
Lab 4: Configure and License IP Phones and Webex App
Lab 5: Migrate IP Phone from Enterprise to MPP
Lab 6: Configure Webex Calling for Room Devices
Lab 7: Configure Control Hub for Calling
Lab 8: Configure Locations and Numbers
Lab 9: Configure Webex Calling Settings
Service Settings
Client Settings
Lab 10: Configure Webex Calling Phone Features
Auto Attendant
Call Park Extension
Call Park Group
Call Pickup
Single Number Reach
Paging Group
Receptionist Client
Virtual Extension
Voicemail Group
Announcement File
Lab 11: Webex Group Call Management
Auto Attendant Call
Queue Hunt Group
Audio Files
Agent Settings
Supervisor Settings
Lab 12: Configuring Call Recording
Lab 13: Configuring Premise Based PSTN
Deploy PSTN Gateway
Trunk
Route Group
Dial Plans
Verify Call Routing
Zone
Lab 14: Using Analytics to Troubleshoot Webex Calls
Lab 15: Troubleshooting Webex Calling Call Flows, Authentication, and Device Registration
Lab 16: Using APIs in Webex Calling
- Course Overview
- Course Schedule
- Download Outline
- Course Objectives
- Who Should Attend
- Prerequisites
- Course Outline
Duration : 5 Days
Certification Exam: N/A
CE Credit: N/A
Our team will be happy to answer your questions.
Email: sales@ctclc.com
Phone: 219-764-3800
More Information Click Here