Course Catalog > Microsoft Windows Technology > Supporting Users Running Applications on Microsoft Windows XP
MS-2262: Supporting Users Running Applications on Microsoft Windows XP
MS-2262: Supporting Users Running Applications on Microsoft Windows XP
 |
 |
This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.
The CTCLC Difference
Current Technologies Computer Learning Center uses our own Microsoft Certified Trainers that will help guide you to a sucessful completion of your Microsoft training and certification. Our Instructors are simply the best instructors you will find and have been certified and teaching Windows since Windows NT. Let our great instructors help you get started in understanding and using your Microsoft Technologies. CTCLC has convenient day or night schedules to fit your needs. We can also do onsite classes with our top notch portable labs.
Our instructors are the very best and give 110% to their Students. We care about every student that we train and we have a Free Resit Policy for all of our courses for the same revision. You will not find a better training experience anywhere. Come Experience the Current Technologies Computer Learning Center Way of training. We take great care of all of our students.
Current Technologies Computer Learning Center is Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Learning Alliance Member, EC-Council Accredited Training Center, and many others. We offer the highest quality, authorized training that you will find anywhere.
Redeem Your Microsoft Software Assurance Training Vouchers
 |
As a Microsoft Gold Learning Solutions Partner, Current Technologies CLC proudly accepts Microsoft Software Assurance Training Vouchers (SATV). You can attend Microsoft training at Current Technologies CLC for free, by redeeming your Microsoft vouchers. Call (219) 764-3800 for more information. |
CTCLC Special Discounts
MS-2262 Supporting Users Running Applications on Microsoft Windows XP $1,195.00 Call (219) 764-3800 for Current Specials
For more Information on Microsoft Windows XP or to Register:
EMail: Sales@ctclc.com
Phone: (219) 764-3800
Course Objective
After completing this course, students will be able to:
- Configure and troubleshoot applications
- Set application compatibility settings
- Troubleshoot application installation problems
- Configure and troubleshoot e-mail account configurations
- Configure and troubleshoot Internet Explorer
- Configure and troubleshoot Outlook Express
- Configure the operating system to support applications
- Configure and troubleshoot file system access and file permissionproblems on multi-boot computers
- Resolve issues related to usability of applications
- Manage Microsoft Outlook® data, including configuring, importing, andexporting data, and fixing corrupted data
- Resolve issues related to customizing Internet Explorer
- Resolve issues related to customizing Outlook Express
- Resolve issues related to customizing the operating system
- Configure and troubleshooting connectivity for applications
- Configure application security
- Identify and troubleshoot problems related to security permissions
- Answer end user questions related to application security settings
Intended Audience
This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
Prerequisites
Before attending this course, students must have:
- Attended Course 2261: Supporting Users Running Microsoft Windows Desktop Operating Systems
- Experience using Microsoft Office as a general user
- Experience using a Microsoft Windows operating system such as Microsoft Windows XP
Duration
- 2 days, Instructor-led classroom training (8:30am to 5:00pm)
Course Outline
MS-2262: Supporting Users Running Applications on Microsoft Windows XP
Module 1: Introduction to Supporting Users Running Applications on Windows XP
- Overview of Desktop Application Support
- The Windows System Architecture and Desktop Application Support
- Troubleshooting Application Installation Issues
Module 2: Troubleshooting Desktop Application Support Issues
- Troubleshooting Win32 applications
- Troubleshooting security issues related to applications
- Troubleshooting application compatibility issues
- Troubleshooting MS-DOS-based and Win16 applications
Lab: Troubleshooting Desktop Application Support Issues
- Troubleshoot a non-responsive application.
- Troubleshoot security issues related to applications.
Module 3: Troubleshooting Issues Related to Internet Explorer
- Configuring and Troubleshooting General Settings
- Configuring and Troubleshooting Security and Privacy Settings
- Configuring and Troubleshooting Content Settings
- Configuring and Troubleshooting Connectivity Settings
- Configuring and Troubleshooting Program Settings
- Customizing Internet Explorer
Lab: Troubleshooting Issues Related to Internet Explorer
- Troubleshoot Internet Explorer issues related to general settings.
- Troubleshoot Internet Explorer issues related to security settings.
- Troubleshoot Internet Explorer issues related to connectivity settings.
- Troubleshoot Internet Explorer issues related to advanced settings.
- Customize Internet Explorer.
Module 4: Troubleshooting Issues Related to Outlook
- Configuring Outlook to Use Exchange Server
- Configuring Outlook Data
- Configuring Outlook for Internet E-Mail
- Troubleshooting Outlook
Lab: Troubleshoot Issues Related to Outlook
- Troubleshoot RPC connections to Exchange Server.
- Troubleshoot issues related to managing Outlook data.
- Troubleshoot Outlook Internet Mail connectivity.
Module 5: Troubleshooting Issues Related to Office
- Configuring and Troubleshooting an Office Installation
- Configuring Office Security
- Configuring Office Recoverability
- Configuring Office Language Features
Lab: Configuring Issues Related to Office
- Repair a damaged Office installation.
- Enable document recovery.
- Use Shadow Copy to recover previous versions of documents.
Module 6: Troubleshooting Issues Related to Outlook Express
- Configuring Outlook Express for E-Mail
- Importing and Exporting Outlook Express Data
- Configuring Outlook Express for Newsgroups
Lab: Troubleshooting Issues Related to Outlook Express
- Configure Outlook Express for e-mail.
- Troubleshoot issues related to Outlook Express data.
- Configure Outlook Express for newsgroups.
CTCLC Microsoft Windows Vista, Configuring Certification Path
 |
 |
For more Information on Microsoft Windows XP or to Register
EMail: Sales@ctclc.com
Phone: (219) 764-3800