Troubleshooting Cisco Unified Communications (TVOICE) v8.0

Upon completing this course, the learner will be able to meet these overall objectives:

• Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
• Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
• Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
• Solve the common issues of an SAF-enabled network and CCD
• Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
• Troubleshoot voice quality issues and issues that are related to media resources

Prerequisites

Cisco learning offerings:

• Implementing Cisco Voice Communications and QoS (CVOICE)
• Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)
• Implementing Cisco Unified Communications Manager, Part 2 (CIPT2)

Who Should Attend

Skills and knowledge that learners must possess to benefit fully from the course include:

• Working knowledge of converged voice and data networks
• Working knowledge of MGCP, SIP, and H.323 as well as a working knowledge of their implementation on Cisco IOS gateways
• Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments

Duration

• 5 days, Instructor-led classroom training

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

• Identifying Cisco Unified Communications Deployments
• Using Troubleshooting Methodology
• Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

• Troubleshooting Common Gateway and Endpoint Registration Issues
• Troubleshooting Cisco Unified Communications Manager Availability Issues
• Troubleshooting Database Replication Issues
• Troubleshooting LDAP Integration Issues

Module 3: Troubleshooting Call Setup Issues

• Examining Call Setup Issues and Causes
• Troubleshooting On-Premises Single-Site Calling Issues
• Troubleshooting On-Net Multisite Calling Issues
• Troubleshooting Off-Net Calling Issues

Module 4: SAF and CCD Issues

• Troubleshooting SAF
• Troubleshooting CCD

Module 5: Troubleshooting CCD

• Troubleshooting Device Mobility Issues
• Troubleshooting Cisco Extension Mobility Issues
• Troubleshooting Cisco Unified Mobility Issues
• Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Module 6: Voice Quality and Media Resources Issues

• Troubleshooting MOH Issues
• Troubleshooting MTP Issues
• Troubleshooting Issues with Conferences
• Troubleshooting Transcoder Issues
• Troubleshooting Issues with RSVP Agents
• Troubleshooting Voice Quality Issues

Current Technologies Computer Learning Center uses REAL CISCO EQUIPMENTfor our labs. Our certified instructors will help guide you to a sucessful completion of your training. Our Instructors are CCIE, CCNP, CCIP, CCVP, and CCSP qualified. CTCLC has convenient day or night schedules to fit your needs. We can also do onsite classes with our top notch portable labs. In our Cisco courses, EVERY STUDENT HAS THEIR OWN POD OF CISCO EQUIPMENT. Students do not share equipment. Our instructors are the very best and give 110% to their Students. We care about every student we train and we have a free resit policy for all of our courses for the same revision. You will not find a better training experience anywhere. Current Technologies Computer Learning Center is Cisco Learning Partner, Microsoft Gold Certified Partner for Learning Solutions (CPLS), CompTIA Learning Alliance Member, EC-Council Accredited Training Center, and many others. We offer the highest quality, authorized training that you will find anywhere.

TVOICE	Troubleshooting Cisco Unified Communications	$3,495.00
Call (219) 764-3800 for Current Specials

Above pricing is for Portage, Indiana location
Special prices available for on-site training

Certification Track: CCNP Voice Certification

The Cisco Certified Network Professional for Voice (CCNP Voice) certification validates advanced knowledge and skills required by Network Engineers in order to determine the right technology and solutions in order to architect secure Cisco Unified Communications networks. With a CCNP Voice certification, a network professional demonstrates the skills required to implement and manage network infrastructures to provide unified communications services. The CCNP Voice curriculum emphasizes Cisco Router IOS and Catalyst Switch UC features as well as techniques to optimize these technologies in a single, integrated network UC solution. In addition, CCNP Voice leverages the CCNA Voice certification as a prerequisite.

Certification Path

Required Exam(s)	Recommended Training
642-427	Troubleshooting Cisco Unified Communications (TVOICE)

Current Technologies Computer Learning Center is an authorized VUE Cisco Testing Center.