Administering Cisco Voice and Unified Communications (ICOMM) v8.0

Upon completing this course, you will be able to meet these objectives:

• Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
• Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence
• Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Describe the telephony features that are supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications
• Describe how to maintain a Cisco Unified Communications solution

Prerequisites

• Valid CCNA certification

Intended Audience

The following lists the skills and knowledge that learners must possess to benefit fully from the course. This also includes recommended Cisco learning offerings that learners should first complete to benefit fully from this course.

• Working knowledge of converged voice and data networks
• Basic knowledge of Cisco IOS gateways
• Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Duration

• 5 days, Instructor-led classroom training

Module 1: Overview of Cisco Unified Communications Solutions

• Understanding the Components of Cisco Unified Communications Solutions
• Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Overview of Administrator and End-User Interfaces

• Understanding Administrator Interfaces
• Understanding End-User Interfaces

Module 3: Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

• Understanding Call Flows and Call Legs
• Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
• Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express

Module 4: Endpoint and End User Administration

• Understanding Endpoint Characteristics and Configuration Requirements
• Understanding Endpoint Implementation Options
• Understanding End-User Characteristics and Configuration Requirements
• UnderstandingEnd-User Implementation Options

Module 5: Enablement of End User Telephony and Mobility Features

• Understanding Telephony Features
• Enabling Telephony Features
• Understanding Mobility Features
• Enabling Mobility Features

Module 6: Enablement of Cisco Unity Connection and Cisco Unified Presence

• Understanding Cisco Unity Connection
• Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
• Understanding End User and Voice Mailbox Implementation Options
• Understanding Cisco Unified Presence
• Enabling Cisco Unified Presence

Module 7: Cisco Unified Communications Solutions Maintenance

• Providing End-User Support
• Understanding Cisco Unified Communications Manager Reports
• Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
• Monitoring the System with Cisco Unified Real-Time Monitoring Tool
• Monitoring Voice Mail in Cisco Unity Connection
• Understanding the Disaster Recovery System

Current Technologies Computer Learning Center uses REAL CISCO EQUIPMENT for our labs. Our certified instructors will help guide you to a sucessful completion of your training. Our Instructors are CCIE, CCNP, CCIP, CCVP, and CCSP qualified. CTCLC has convenient day or night schedules to fit your needs. We can also do onsite classes with our top notch portable labs. In our Cisco courses, EVERY STUDENT HAS THEIR OWN POD OF CISCO EQUIPMENT. Students do not share equipment. Our instructors are the very best and give 110% to their Students. We care about every student we train and we have a free resit policy for all of our courses for the same revision. You will not find a better training experience anywhere. Current Technologies Computer Learning Center is Cisco Learning Partner, Microsoft Gold Certified Partner for Learning Solutions (CPLS), CompTIA Learning Alliance Member, EC-Council Accredited Training Center, and many others. We offer the highest quality, authorized training that you will find anywhere.

ICOMM	Administering Cisco Voice and Unified Communications (ICOMM) v8.0	$3,495.00
Call (219) 764-3800 for Current Specials

Above pricing is for Portage, Indiana location
Special prices available for on-site training

Certification Path

Required Exam(s)	Recommended Training
640-460	Introducing Cisco Voice and Unified Communications Administration

Current Technologies Computer Learning Center is an authorized VUE Cisco Testing Center.