Course Catalog > Cisco Courses > Administering Cisco Unified Messaging (AUM)
Administering Cisco Unified Messaging (AUM)
Administering Cisco Unified Messageing (AUM) - 2-Day
The aim of the Administering Cisco Unified Messaging (AUM) v8.0 course is to produce competent administrators of the Cisco Unity product, up to and including Release 8.0. By the end of this course, learners will be able to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. It is the initial course in a two-course series; the other is Implementing Cisco Unified Messaging (IUM). As such, it lays a successful foundation for participation in the engineering-level course because a learner must understand the product features and how to use them before being able to install, configure, maintain, and troubleshoot the features.
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Current Technologies Computer Learning Center uses REAL CISCO EQUIPMENT for our labs. Our certified instructors will help guide you to a sucessful completion of your training. Our Instructors are CCIE, CCNP, CCIP, CCVP, and CCSP qualified. CTCLC has convenient day or night schedules to fit your needs. We can also do onsite classes with our top notch portable labs. In our Cisco courses, EVERY STUDENT HAS THEIR OWN POD OF CISCO EQUIPMENT. Students do not share equipment. Our instructors are the very best and give 110% to their Students. We care about every student we train and we have a free resit policy for all of our courses for the same revision. You will not find a better training experience anywhere. Current Technologies Computer Learning Center is Cisco Learning Partner, Microsoft Gold Certified Partner for Learning Solutions (CPLS), CompTIA Learning Alliance Member, EC-Council Accredited Training Center, and many others. We offer the highest quality, authorized training that you will find anywhere. |
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Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
Identify the components of the Cisco Unity system, describe their standard and optional features, and explain how they integrate into a unified messaging system - Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
- Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
- Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
Duration
- 2 days, Instructor-led classroom training
Prerequisites
The knowledge and skills a learner must have before attending this course include the following:
- A working knowledge of Microsoft Windows 2000
- A working knowledge of the Microsoft Exchange
- A working knowledge of the features, benefits, and programming of at least one manufacturer’s PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred)
CTCLC Special Discounts
AUM Administering Cisco Unified Messaging (AUM)
$1,695.00 Call (219) 764-3800 for Current Specials
Above pricing is for Portage, Indiana location
Special prices available for on-site training
For more Information or Registration for Administering Cisco Unified
Messaging v5.0 (AUM) or Redeeming Cisco Learning Credits
Contacts Us
EMail: Sales@ctclc.com
Phone: (219) 764-3800
Who Should Attend
The primary audience for this course is as follows:
- End-user system administrators: People responsible for the day-to-day management of corporate messaging systems
- IP telephony specialized Channel Partners (Field Engineer 2 role): People responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
- Professional Services partners: Cisco personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
The secondary audience for this course is as follows:
- Channel Partner systems engineers: People responsible for the planning and design of Cisco Unity systems in an IP telephony environment
- Cisco systems engineers: Cisco personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
Course Outline:
Module 1: Cisco Unified Messaging Overview
Lesson 1: Introducing Cisco Unity
- What Is Cisco Unity?
- Cisco Unity Outside Caller Call Flow
- Cisco Unity Subscriber Call Flow
Lesson 2: Understanding Cisco Unified Messaging Integrations
- Communications Integration
- Attributes of an Integration
Lesson 3: Understanding Cisco Unity Standard System Features
- Cisco Unity System Setup Assistant
- Cisco Unity Post-Installation Update Wizard
- System Broadcast Messages
- Alternate TUI Key Mapping
- Cisco Unity Message Repository
- RSA-Enhanced Phone Security
- Digital Networking
- System Enhancements
- Dropped Call Recovery
- Message Monitoring
- Cisco Unity Message Security
- Exchange 2007 Support
Lesson 4: Understanding Cisco Unity Standard User Features
- Voice Mail
- Auto-Attendant
- Audiotext Application
- System Administration
- Message Locator by Name
- Phone View
- Live Reply
- Cisco PCA: Cisco Unity Assistant
- Cisco Unity Greeting Administrator
- Multiple Directory Handlers
- Other Features
Lesson 5: Understanding Cisco Unity Optional Features Cisco PCA: Unity Inbox
- Unified Messaging
- Localized Versions
- Text-to-Speech
- Voice Recognition
- Novell GroupWise Connector
- Integrated Faxing
- AMIS Networking
- Voice Profile for Internet Mail
- Bridge Networking
Module 2: Cisco Unified Messaging General Setup
Lesson 1: Using Cisco Unity
- How the System Manages Calls
- Cisco Unity ViewMail for Outlook
- Cisco Unity Assistant
- Cisco Unity Inbox
Lesson 2: Using the Cisco Unity Administrator
- Cisco Unity Administrator Basic Layout
- Navigation Bar
- Administration Security
- On-Screen Help
- Cisco Unity Media Master
- Voice-Processing Basics
Lesson 3: Setting Up Cisco Unity
- Cisco Unity System Setup
- Cisco Unity Configuration
- System Schedules and Holidays
- Licensing Verification
- What Is a Cisco Unity Port?
- Port Verification
- Opening Greeting
- Directory Handlers
- System Operator
Module 3: Cisco Unified Messaging Subscriber Configuration
Lesson 1: Configuring Global Subscriber Settings
- Global Subscriber Settings
- Account Policy
- Cisco Unity Class of Service
- Distribution Lists
- Subscriber Templates
- Removing Example Administrator
- Interaction of Settings
Lesson 2: Configuring Subscriber Accounts and Settings
- Differences Between Subscriber Accounts and Subscriber Templates
- Additional Subscriber Settings
- Private Lists
- Alternate Extensions
- Message Notification
- Alternate Names
- Default Cisco Unity Accounts
- Types of Unity Subscribers
- Adding Subscribers
- Deleting Subscribers
Lesson 3: Using Call Handlers and Interview Handlers
- What Is a Call Handler?
- Default Call Handlers
- Redefining Message Recipients in the Operator Mailbox
- Call Handler Settings
- Using the Interview Handler
- Making a Call Handler Plan
- Understanding and Using Call Routing Rules
- Using Restriction Tables
Module 4: Cisco Unified System Monitoring and Maintenance
Lesson 1: Monitoring a Cisco Unified Messaging System
- Real-Time Monitoring Tools
- When Do You Use Real-Time Monitoring Tools?
- Using the Call Viewer
- Using the Status Monitor
- Using the Port Status Monitor
Lesson 2: Maintaining a Cisco Unified Messaging System
- Maintaining a Cisco Unity Server
- Disaster Recovery
- Db Walker
- Audiotext Manager
- Broadcast Message Manager
- Bulk Edit
- Bulk Import
- Global Subscriber Manager
Lesson 3: Managing Cisco Unified Messaging System Reporting
- Types of Reporting Tools
- When Do You Use Reporting Tools?
- Cisco Unity Reports
- Using Cisco Unity Subscriber Reports
- Using Cisco Unity System Reports
- Port Usage Analyzer
- Gathering Cisco Unity System Information
- Subscriber Information Dump
AUM 8.0 LABS
- Lab Exercise 2-1: Setting Up Cisco Unity
- Lab Exercise 3-1: Preparing to Add Subscribers
- Lab Exercise 3-2: Working with Subscribers
- Lab Exercise 3-3: Creating an Audiotext Application
- Lab Exercise 3-4: Configuring Emergency Dial-Outs
- Lab Exercise 3-5: Using the Cisco Unity Message Monitor
- Lab Exercise 4-1: Performing Cisco Unity System Monitoring and Maintenance
Certification Path
Required Exam(s) |
Recommended Training |
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642-105 |
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Current Technologies Computer Learning Center is an authorized VUE Cisco Testing Center .
Registration Information
For more Information or Registration for Administering Cisco Unified
Messaging v5.0 (AUM) or Redeeming Cisco Learning Credits
Contacts Us
EMail: Sales@ctclc.com
Phone: (219) 764-3800