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Administering Cisco Unity Connection (AUC) v8.0

Administering Cisco Unity Connection (AUC) v8.0

Administering Cisco Unity Connection (AUC) v8.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 8.x system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.

The CTCLC Difference

Current Technologies Computer Learning Center uses REAL CISCO EQUIPMENT for our labs. Our certified instructors will help guide you to a sucessful completion of your training. Our Instructors are CCIE, CCNP, CCIP, CCVP, and CCSP qualified. CTCLC has convenient day or night schedules to fit your needs. We can also do onsite classes with our top notch portable labs. In our Cisco courses, EVERY STUDENT HAS THEIR OWN POD OF CISCO EQUIPMENT. Students do not share equipment. Our instructors are the very best and give 110% to their Students. We care about every student we train and we have a free resit policy for all of our courses for the same revision. You will not find a better training experience anywhere. Current Technologies Computer Learning Center is Cisco Learning Partner, Microsoft Gold Certified Partner for Learning Solutions (CPLS), CompTIA Learning Alliance Member, EC-Council Accredited Training Center, and many others. We offer the highest quality, authorized training that you will find anywhere.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

 

Duration

• 2 days, Instructor-led classroom training

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

• Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
• Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
• Basic understanding of Cisco Unified Communications Manager

CTCLC Special Discounts

AUC	Administering Cisco Unity Connection (AUC) v8.0	$1,695.00
Call (219) 764-3800 for Current Specials

Above pricing is for Portage, Indiana location
Special prices available for on-site training

For more Information or Registration for Administering Cisco Unity Connection (AUC) v8.0 (AUC 8.0) or Redeeming Cisco Learning Credits

Contacts Us

EMail: Sales@ctclc.com

Phone: (219) 764-3800

 

 

 

 

 

 

Who Should Attend

The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

Course Outline:  

Module 1: Introduction to Cisco Unity Connection

Lesson 1: Overview of Cisco Unity Connection

• Understanding Cisco Unity Connection
• Cisco Unity Connection Integration
• Active-Active, High-Availability Deployment
• Digital Networking Deployment Model

Lesson 2: Navigating Cisco Unity Connection

• Accessing Cisco Unity Connection
• Logging into Cisco Unity Connection Applications
• Cisco Unified Serviceability and Cisco Unity Connection Serviceability
• Cisco Unity Connection Administration
• Port Configuration for Telephony Integration
• General Configuration

Lesson 3: Understanding Call Handlers, Users, and Call Flow

• Call Processing
• Default Call Handlers
• Handlers—Function and Purpose
• Default Call Handler Flow
• Call Handler Configuration
• Incoming Call Flows
• Cisco Unity Connection Incoming Call Flow
• Message Retrieval
• Incoming Call Processing Components
• Call Routing—Direct or Forwarded
• Call Routing—Direct
• Call Routing—Forwarded
• Configuration of Users
• Implementation of Call Routing
• Implementation of Call Routing—Direct
• Implementation of Call Routing—Forwarded
• Directory Handlers
• Directory Handlers Configuration
• Interview Handlers
• Interview Handlers Configuration

Module 2: Configuration of Users and Contacts

Lesson 1: Explaining Users and Contacts

• Understanding Users
• Preparing to Configuring Users
• Configuring Authentication Rules
• Configuring CoS
• Configuring Schedules and Holidays
• Configuring User Templates
• Configuring Users
• Understanding Contacts
• Configuring Contacts

Lesson 2: Managing Multiple Users

• Configuring Multiple Users
• Importing Users Using AXL
• Importing Users Using LDAP
• Importing Users Using BAT
• Reviewing Users

Module 3: Implementation of Features

Lesson 1: Implementing the Dial Plan

• Dial Plan Components
• Dial Plan Configuration

Lesson 2: Understanding User Features

• Understand how to edit user Basic Options
• Describe the configuration of password options
• Understand the assignment and purpose of roles, user settings, MWI options, transfer rules, message settings, and caller input options
• Describe the mailbox settings, quotas, and status
• Illustrate the configuration of notification devices, alternate names, and extensions
• Define the configuration of private lists and external service accounts
• Describe the configuration of SMTP proxy addresses

Lesson 3: Accessing Voice Messaging and User Features

• Accessing Voice Messaging
• Phone View
• Implementing Cisco Unity Connection VMO
• Accessing Voice Messaging Using RSS Feeds
• Implementing Secure Messaging

Lesson 4: Managing Distribution Lists

• Distribution Lists—System Distribution Lists
• Distribution Lists—Private Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

Lesson 1: Designing an Audiotext Application

• Audiotext Application Design
• Audiotext Application Configuration
• Greeting Administrator
• Greeting Administrator Configuration

Lesson 2: Using Cisco Unity Connection Tools and Reports

• Using the Bulk Edit Feature
• Using Task Management
• Cisco Unity Connection Reports

Lesson 3: Using the DRS

• Disaster Recovery System
• Configuring Backups
• Performing Restore Operations

AUC 8.0 LABS

• Lab 2-1: Preparing to Configure Users and Contacts
• Lab 2-2: Managing Users and Contacts
• Lab 2-3: Managing Multiple Users
• Lab 3-1: Implementing the Dial Plan
• Lab 3-2: Understanding User Features
• Lab 3-3: Implementing Integrated Messaging and User Features
• Lab 4-1: Implementing an Audiotext Application
• Lab 4-2: Using Cisco Unity Connection Tools and Reports

Certification Path

Required Exam(s)	Recommended Training
N/A	Administering Cisco Unity Connection (AUC)

Current Technologies Computer Learning Center is an authorized VUE Cisco Testing Center .

 

 

Registration Information

For more Information or Registration for Administering Cisco Unity Connection (AUC) v8.0 (AUC 8.0) or Redeeming Cisco Learning Credits

Contacts Us

EMail: Sales@ctclc.com

Phone: (219) 764-3800

 

 

 

 

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