Course Catalog > Cisco Courses > Administering Cisco Unity Connection v7.0 (AUC)
Administering Cisco Unity Connection v7.0 (AUC)
Administering Cisco Unity Connection (AUC) - 2-Day
Course Description
Administering Cisco Unity Connection (AUC) 7.0 is designed for administrators that need an in-depth knowledge on how to administer Cisco Unity Connection. In our class students will get hands-on with the administration interface and learn how to integrate Cisco Unity Connection with Unified Communications Manager.
The CTCLC Difference
Current Technologies Computer Learning Center uses REAL CISCO EQUIPMENT for our labs. Our certified instructors will help guide you to a sucessful completion of your training. Our Instructors are CCIE, CCNP, CCIP, CCVP, and CCSP qualified. CTCLC has convenient day or night schedules to fit your needs. We can also do onsite classes with our top notch portable labs. In our Cisco courses, EVERY STUDENT HAS THEIR OWN POD OF CISCO EQUIPMENT. Students do not share equipment. Our instructors are the very best and give 110% to their Students. We care about every student we train and we have a free resit policy for all of our courses for the same revision. You will not find a better training experience anywhere. Current Technologies Computer Learning Center is Cisco Learning Partner, Microsoft Gold Certified Partner for Learning Solutions (CPLS), CompTIA Learning Alliance Member, EC-Council Accredited Training Center, and many others. We offer the highest quality, authorized training that you will find anywhere. |
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Objectives
Upon completing this course, you will be able to meet these overall objectives:
- Review Cisco Unity Connection basics
- Configure Cisco Unity Connection users manually and through CUCM and LDAP integration and the Bulk Edit tool
- Configure Cisco Unity Connection Voice Mail Menu System using call and interview handlers
- Deploy and use the Greetings and Broadcast administration tools
- Understand the use of partitions and calling search spaces to implement a dial plan
- Investigate the reporting capabilities of Unity Connection
Duration
- 2 days, Instructor-led classroom training
Prerequisites
- Working knowledge of Microsoft Windows 2000/XP
- Working knowledge of the features and benefits of a PBX (CallManager preferred)
- Basic IP telephony concepts
CTCLC Special Discounts
AUC Administering Cisco Unity Connection (AUC) $1,395.00 List Price $1,695.00 Special ACUCM Student price (3 or More from Same Company)
$1,195.00
Call (219) 764-3800 for Current Specials
ACUCM + AUC Special Discounted price $2,400.00 Above pricing is for Portage, Indiana location
Special prices available for on-site training
For more Information or Registration for Administering Cisco Unity Connection (AUC) or Redeeming Cisco Learning Credits
Contacts Us
EMail: Sales@ctclc.com
Phone: (219) 764-3800
Who Should Attend
The primary audience for this course is as follows:
- This course is designed for individuals who will be using Cisco Unity Connection Administration and perform basic administration level tasks or to provide level one support. This course focuses on Cisco Unified Unity Connection 7.0
- Channel Partners / Resellers
- Customers
- Network Administrators
- System Administrators
Course Outline:
1. Cisco Unity Connection Overview
- Introducing Cisco Unity Connection
2. Cisco Unity Connection Basics
- Integration Options for Unity Connection
- Integration Capabilities for Unity Connection
- Extended Integration Options and Features
- VPIM Networking
3. Integrating Cisco Unity Connection
- Integrating the Phone System
- Integrating Cisco Unity Connection with Cisco Unified Communications Manager
- Integrating Cisco Unity Connection with Cisco Unified Communications Manager Express
4. Configuring Cisco Unity Connection Global System Operating Parameters
- Managing Class of Service
- Features controlled by the Class of Service definitions
- Add, modify, and delete Classes of Service
5. Configuring Cisco Unity Connection User Operation
- Managing Individual Users
- Find individual users
- Edit user basics
- Configure password settings
- Reset user passwords
- Assign additional roles
- Configure user MWI settings
- Configure user transfer rules
- Manage message settings
- Configure call input
- Edit and review mailbox settings, quotas, and status
- Configure the playback message settings
- Configure the send message settings
- Edit message actions
- Configure notification devices
- Configure alternate extensions
- Configure alternate names
- Creating private distribution lists
- Editing external service accounts
- Editing SNMP proxy addresses
6. Configuring Cisco Unity Connection Global System Operating Parameters
- Reviewing and Managing Message Storage
- Managing Templates
- Features controlled by user and call-handler templates
- Add, modify, and delete user templates
- Add, modify, and delete call-handler templates
- Managing Multiple Users
- Operate the Bulk Edit tool
- Create new users using the Bulk Administration Tool
7. Integrating Cisco Unity Connection for User Management
- Integrating Cisco Unity Connection with Cisco Unified Communications Manager and Microsoft Active Directory
- Import and maintain users through Cisco Unified Communications Manager
- Import and maintain users through Microsoft Active Directory
8. Configuring Cisco Unity Connection User Operation
- Managing Distribution Lists
- Default system distribution lists and the operating parameters of private distribution lists
- Add, modify and delete system distribution lists
- Add, modify and delete private distribution lists
9. Configuring Cisco Unity Connection Global System Operating Parameters
- Setting Up User Workstations
- Workstation requirements
- Access Cisco Personal Communications Assistant (PCA)
- Reviewing the Incoming and Outgoing Call Flows
- Review incoming call flows
- Review outgoing call sources and call flows
10. Configuring Cisco Unity Connection
- Managing System Settings
- Managing handlers
- Managing system call handlers
- Managing directory call handlers
- Managing interview call handlers
- Managing conversations
11. Configuring Cisco Unity Connection User Operation
- Reviewing the Audiotext Application Design Process
- Analyzing Audiotext requirements
- Defining the Audiotext application components and actions
12. Integrating, Troubleshooting, and Monitoring Cisco Unity Connection
- Implementing Dial Plans
- Review the dial plan components and their purpose
- Add, modify, and delete partitions
- Add, modify, and delete search spaces
- Managing Call Routing
- Implementing Call Routing
- Managing direct incoming call routing
- Managing forwarded incoming call routing
- Monitoring and Troubleshooting using Cisco Unity Connection Serviceability
- Reviewing cluster management
- Verifying feature service activation and obtaining serviceability reports
- Viewing filtered alarms
- Configuring SNMP support
Hands-on Lab Exercises
- Lab 1: Topology and Deployment
- Lab 2: Configuring Unity Connection for Integration with CUCM
- Lab 3: Class of Service and Roles
- Lab 4: System Settings
- Lab 5: Schedule
- Lab 6: Add Voice Mail Users
- Lab 7: Bulk Administration and Edit Tools
- Lab 8: Adding Unity Connection Subscribers via CUCM
- Lab 9: Adding Unity Connection Subscribers via LDAP
- Lab 10: Cisco Personal Communications Assistant
- Lab 11: Opening Greeting
- Lab 12: Interview Handlers
- Lab 13: Greetings and Broadcast Administrator
- Lab 14: Dial Plan: Partitions and Calling Search Spaces
- Lab 15: Cisco Unity Connection Reports
- Lab 16: RTMT and the Port Status Monitor
Certification Path
Required Exam(s) |
Recommended Training |
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N/A |
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Current Technologies Computer Learning Center is an authorized VUE Cisco Testing Center .
Registration Information
For more Information or Registration for Administering Cisco Unity Connection (AUC) or Redeeming Cisco Learning Credits
Contacts Us
EMail: Sales@ctclc.com
Phone: (219) 764-3800