Business Skills
Business Skills the CTCLC Way
Let Current Technologies Computer Learning Center help your business needs from starting your own business to time management training, from courses in leadership skills to interviewing techniques and from business strategy courses to employee mentoring -- look to us for trusted access to great training in a wide variety of business and small business topics.
Being successful in the business world means having a broad range of up-to-date business skills. Project management, marketing and sales training are traditional areas of skill development, but how are your "soft" skills? Business writing, conflict management, negotiation and stress management are some of the many important soft skills a business person needs to succeed in today's marketplace Our experienced instructors give real-world scenarios to help you understand and deal with tough concepts. CTCLC has convenient day or night schedules to fit your needs. We can also do onsite classes with our top notch portable labs.
Our instructors are the very best and give 110% to their Students. We Care about every student that we train and we have a free resit policy for all of our courses for the same revision. You will not find a better training experience anywhere.
Business Skills
Time Management
The Time Management course teaches students the fundamentals of time management. Students will learn how to evaluate the use of time, identify goals and set priorities, develop an overall time management plan, discuss the Pareto principle, assign a price to time, conduct a time audit, and correctly identify and control poor time management personality types.
Effective Time ManagementCommunications
Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver.
Fundamentals of Communication provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations.
You will communicate and conduct business effectively across cultures.
The Business Etiquette course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette.
You will identify your mentoring goals and clarify what you hope to accomplish through mentoring, determine the type of mentoring method that will best suit your goals, explore ways of nurturing others' hidden talents, and consider some of the best methods for formally closing a mentor relationship.
You will identify the elements of correct grammar for use in professional writing.
You will identify motivation and the factors that influence it. You will also implement managerial strategies to increase employee motivation, to improve job performance, and ultimately to create a self-motivated work force.
Customer Service
Fundamentals of Customer Service
Fundamentals of Customer Service provides an overview of the basics of customer service. It provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Customer Service Via Phone and Email
You will practice skills and apply principles for providing customer service remotely, via telephone and the web.
Excellence in Technical Customer Service
You will practice skills and apply principles for providing face-to-face customer service to customers with technical issues.
Professional Development
You will identify the elements of correct grammar for use in professional writing.
Sexual Harassment Awareness for Supervisors
You will identify methods of educating and guiding supervisors and managers to prevent sexual harassment complaints and concerns.
Sexual Harassment Awareness for Employees
You will develop a working knowledge of how to prevent sexual harassment for non-management employees.
You will learn the practical skills you need to be an effective leader in your organization.
You will establish a coaching relationship with the coachee, use appropriate skills for conducting the coaching conversation, and be able to create, monitor, and modify the coaching action plan.
The Organizational Skills course introduces students to the basics of information and time management. Students will learn how to assimilate and make the best use of the stream of the daily information flow.
Correcting Performance Problems
The Correcting Performance Problems course introduces students to performance problems and how they affect an organization. Students learn how to determine the severity of a performance problem, identify causes, approach employees who have problems, conduct effective feedback sessions, explain the impact of problematic behavior, address negative employee responses, and respond to employee reactions.
The Diversity course covers diversity in the workplace for employees, supervisors, team leaders and managers. Students will learn what diversity is and how it influences their relationships with others, and how to differentiate between-and overcome-stereotyping, prejudice, and discrimination.
You will identify methods of effectively facilitating meetings and group work sessions.
You will investigate strategies to help you clearly define your problem, determine and present your solution, and monitor the results.
Management
Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity.
You will investigate strategies to help you clearly define your problem, determine and present your solution, and monitor the results.
You will explore the fundamental concepts of effective management.
You will explore basic performance-management techniques. You will identify methods of developing talent, harnessing the engagement of team members, and offering training and coaching to individual team members through performance-management strategies.
You will identify the sources of conflict and how to manage conflict effectively.
Managing Information Effectively
You will practice skills and apply principles for managing information so that you can quickly find the information you need and use it with ease.
Sales and Marketing
Fundamentals of Selling provides guidelines and best practices for preparing to sell, finding and qualifying prospects, making sales presentations, negotiating the close, and following up after the sale.