Associated Certifications
N/A
Required Exam(s)
N/A
Instructorctclc admin
TypeOnsite Course
Duration
5 Days
Methods of Delivery
ILT, VIRTUAL, On-Site
Price$3495.00
Buy NowBook Now

Implementing Cisco IP Telephony & Video, Part 2 (CIPTV2) v1.0 is a five-day course that prepares the learner for implementing Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. It covers globalized call routing, URI call routing, global dial plan replication based on the ILS, Cisco Unified SRST, mobility features, call admission control, .integration of Cisco VCS and Cisco Unified Communications Manager, and Cisco Mobile Remote Access on Cisco Expressway Series.

Course Objectives

Who Should Attend

Prerequisites

Course Outline

Download Outline

Upon completing this course, the student will be able to meet these objectives:

  • Describe multisite deployment issues and solutions, and describe and configure required dial plan elements
  • Implement call-processing resiliency in remote sites by using Cisco Unified SRST and MGCP fallback
  • Implement bandwidth management and CAC to prevent oversubscription of the IP WAN
  • Implement Device Mobility, Cisco Extension Mobility, and Cisco Unified Mobility
  • Implement Cisco VCS Control and Cisco Expressway Series
  • Describe and implement CCD and ILS

The primary audience for this course is as follows:

  • Network administrators and network engineers
  • CCNP Collaboration candidates
  • Systems engineers

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site environment

Module 1: Tools for Managing UC Collaboration

Prime Collaboration Deployment Manager Overview

Bulk Admin Tool (BAT)

  • Importing and Exporting Settings
  • Importing and Exporting Users
  • Importing and Exporting Phones

Phone Migrations

Loading COP Files

Module 2: UCM Settings

Cisco Phone Configurations

  • Creating and Modifying Phone and Configuration

Cisco UCM Configuration

  • Services
  • Redundancy
  • Service Parameters
  • Enterprises Parameters

LDAP Integration

  • Synchronization
  • Authentication
  • Attribute Mapping
  • Filters

Partitions and CSSs Configuration

  • Implementing Calling Privileges

Call Hunting and Queuing

Music on Hold

Implementing Extension Mobility

Single Number Reach

Troubleshooting UCM Features

  • Dialed Number Analyzer
  • RTMT
  • Log Collection
  • Trouble Shooting Call Flows

Use RTMT to View Performance Counters

Module 3: Gateway

  • Gateway Overview
  • Cisco H323 Gateways
  • Cisco MGCP Gateways
  • Cisco IOS SIP Gateways
  • Use RTMT to View Performance Counters

Module 4: Cisco Emergency Responder (CER)

  • CER Overview
  • Configuring Users and Role-Based System Access
  • Cisco Emergency Responder Administration Interfaces
  • Adding new switches
  • SNMP Overview

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

Implementing Marketing

  • MRA Overview
  • MRA Components
  • B-T-B Video from Expressway
  • Certificates

Module 6: Integrating Cisco Unified IM and Presence

  • Configure Service Discovery
  • DNS Record Requirements
  • Install Cisco Jabber
  • Cisco Jabber in Softphone Mode
  • Set Up Cisco Jabber in Full UC Mode

Module 7: Integrating Cisco Unity Connection

Cisco Unity Connection Integration Using SIP

Cisco Unity Connection Administration

Cisco Unity Connection Integration Troubleshooting Tools

Port Monitor

Troubleshooting UCX Features

  • Trace MWI Issues
  • Monitor a SIP Call Flow
  • RTMT
  • Log Collection
  • Using Port Monitor to Troubleshoot Voice Mails

Module 8: Cisco UCCX

  • Introduction
  • Cisco Setting up an Agent
  • Skills
  • Queues
  • Basic Scripting (Overview)
  • Configuring Application
  • Reporting
  • CUIC
  • Finesse

Module 9: Cisco Paging Server (InformaCast)

  • InformaCast Overview
  • InformaCast Administration
  • IP Phone Paging
  • Analog Paging
  • Multicast Requirements
  • Using InformaCast

Module 10: Troubleshooting

Using Troubleshooting Methodology

  • Analyze the Troubleshooting Process
  • Troubleshooting Methodology in Complex Environments
  • Define the Problem
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement an Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Facts

Using Troubleshooting and Monitoring Tools

  • Cisco Unified Serviceability
  • Cisco Unified RTMT Performance Monitor and Data Logging
  • Trace File Collection

Troubleshooting Common Gateway and Endpoint Registration Issues

  • IP Phone Initialization
  • Common DHCP-Related and TFTP-Related Issues
  • Using Ping to Cisco IP Phones
  • Cisco Unified IP Phone Status Messages
  • Cisco Unified IP Phone Network Configuration

 

LABS

  • Configure Partitions and CSS for Accessing Directory Numbers
  • Implementing Call Coverage
  • Implement Call Hunting in Cisco Unified Communications Manager
  • Implementing PSTN Calling Using MGCP Gateways
  • Integrate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
  • Implement Inbound and Outbound PSTN Calling
  • Implementing PSTN Calling Using H.323 Gateways
  • Implement Inbound and Outbound PSTN Calling Using H.323 Gateways
  • Add an H.323 Gateway in Cisco Unified Communications Manager
  • Implementing Annunciators and MOH
  • Implement Annunciator and MOH
  • Implementing Conference Bridges
  • Implement Cisco Unified Communications Manager Conference Bridge Media Resources
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Change the Phone for the next section
  • Integrate Cisco Unity Connection with Cisco PLM
  • Configure Cisco Unified Communications Manager for SCCP Integration
  • Configure Cisco Unified Communications Manager for a SIP Integration
  • Discover Call Routing in Cisco Unity Connection
  • Configure Call Forward Based on Call Classification
  • Back Up Cisco Unity Connection
  • Configuring Cisco Unity Connection Users
  • Modularize and Automate User Creation
  • Access User Pages and Web Inbox
  • Manage User Greetings
  • Message Notification
  • Mailbox Quotas and Message Aging
  • Configuring Cisco Unity Connection System Settings
  • Set Up the System
  • Integrate Cisco Unity Connection with the LDAP Server
  • Import Users from the Cisco Unified Communications Manager
  • Test Voice Messaging Behavior
  • Implementing Cisco Unity Connection Call Management
  • Create a Dial Plan and Set Up Site-Specific Directory Handler
  • Create an Interview Call Handler
  • Configure a New Auto-Attendant
  • Configuring Cisco Unified Messaging
  • Enable Integrated Messaging
  • Configure Unified Messaging
  • Secure Messaging
  • Monitor a SIP Call Flow
  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Set Up Cisco Unified Communications Manager for Presence Integration
  • Set Up Cisco Unified Communications IM and Presence
  • Configure Service Discovery
  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Set Up Cisco Jabber in Full UC Mode
  • You verified that video calls and desktop sharing were successfully tested
  • Use Jabber Config File Generator to Enable Features
  • You verified that offline messages cannot be sent
  • Enable Voice Messaging in Cisco Jabber
  • Use RTMT to View Performance Counters
  • Configure LDAP and UDS Directory Access
  • Provisioning with Cisco Prime Collaboration