Associated Certifications
CCNA Collaboration
Required Exam(s)
210-060
Instructorctclc admin
TypeOnsite Course
Duration
5 Days
Methods of Delivery
ILT, VIRTUAL, On-Site
Price$3695.00
Buy NowBook Now

Learn to maintain and operate a Cisco Unified Communications solution. In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including: Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, Cisco Unified Communications Manager IM and Presence Service.

Course Objectives

Who Should Attend

Prerequisites

Course Outline

Download Outline

Upon completing this course, the student will be able to meet these objectives:

  • Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • How to maintain a Cisco Unified Communications solution
  • Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence

The primary audience for this course is as follows:

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • ICND1 v2.0 – Interconnecting Cisco Networking Devices, Part 1
  • ICND2 v2.0 – Interconnecting Cisco Networking Devices, Part 2

Module 1: Cisco Unified Communications Solutions

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms

  • Understanding Call Flows and Call Legs
  • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Module 4: Endpoint and End-User Administration

  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options
  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options

Module 5: End User Telephony and Mobility Features

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voicemail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

LABS:
Discovery 1: Verify System Information
Discovery 2: Obtain Platform Details with CLI from Cisco Unified Communications Manager
Discovery 3: Verify Voicemail Integration
Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
Discovery 5: Discover the Cisco Unified Communications Manager Call Routing Implementation
Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation
Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
Discovery 9: Device Settings Configuration
Discovery 10: Configure Cisco Extension Mobility
Discovery 11: Configure Hunt Groups
Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager
Discovery 14: Verify the Cisco Unity Connection Integration
Discovery 15: Configure a User Template
Discovery 16: Configure a User
Discovery 17: Configure Cisco MediaSense for Video Greeting
Discovery 18: Configure Cisco Unity Connection for Video Greeting
Discovery 19: Use Cisco Unified Reporting
Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
Discovery 21: Generate User Reports
Discovery 22: Generate and View a QoS Detail Report
Discovery 23: Generate and View a Gateway Utilization Report
Discovery 24: Generate a Cisco Unity Connection Serviceability Report
Discovery 25: Generate Cisco Unified Serviceability Reports
Hardware Lab 1: Explore Administrator Interfaces
Hardware Lab 2: Explore End-User Interfaces
Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager
Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
Hardware Lab 5: Implement End Users
Hardware Lab 6: Implement Endpoints
Hardware Lab 7: Enable Telephony Features
Hardware Lab 8: Enable Mobility Features
Hardware Lab 9: Implement End Users and Voice Mailboxes
Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
Hardware Challenge Lab 11: Provide End-User Support
Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
Hardware Lab 13: Monitor the System with Cisco Unified RTMT
Hardware Lab 14: Back Up Cisco Unified Communications Manager