Associated Certifications
CCNP Collaboration
Required Exam(s)
300-810 CLICA
Instructorctclc admin
TypeOnline Course
Duration
5 Days
Methods of Delivery
ILT, VIRTUAL, On-Site
Price$4195.00 or 42 CLCs
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The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems.

 

This course will prepare you for Implementing Cisco Collaboration Applications (300-810 CLICA).

Course Objectives

Perquisites

Who Should Attend

Course Outline

Download Outline

Upon completing this course, the student will be able to meet these objectives:

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence Server
  • Configure call recording and monitoring

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

This course is designed for anyone seeking CCNA certification.

The course also provides foundational knowledge for all support technicians involved in the basic installation, operation, and verification of Cisco networks.

The job roles best suited to the material in this course are:

  • Network Architect
  • Network Designer
  • Network Engineer
  • Network Manager
  • Network Administrator

Module  1: Configuring and Troubleshooting Cisco Unity Connection Integration

Module 2: Configuring and Troubleshooting Cisco Unity Connection Call Handlers
Module 3: Troubleshooting Cisco Unity Connection
Module 4: Configuring and Troubleshooting Cisco Unity Express
Module 5: Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
Module 6: Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
Module 7: Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
Module 8: Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
Module 9: Troubleshooting Cisco Unified Communications Manager IM and Presence Service
Module 10: Integrating Cisco Unified Attendant Console Advanced
Module 11: Implementing Call Recording and Monitoring

 

Lab Outline

  • Integrate and Set Up Cisco Unity Connection
  • Configure Cisco Unity Connection Call Handlers
  • Implement Toll Fraud Prevention
  • Troubleshoot Cisco Unity Connection Call Handlers
  • Troubleshoot Cisco Unity Connection
  • Configure Cisco Unity Express
  • Troubleshoot Cisco Unity Express
  • Configure Cisco Unified Communications Manager IM and Presence High Availability
  • Implement Cisco Jabber
  • Configure Centralized Cisco Unified Communications Manager IM and Presence
  • Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  • Enable Message Archiving and Chat Rooms
  • Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  • Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
  • Troubleshoot Cisco Unified Communications Manager IM and Presence Service
  • Integrate Cisco Unified Attendant Console Advanced
  • Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
  • Implement Cisco Unified Communications Manager Call Recording and Monitoring

CLICA