Associated Certifications
Required Exam(s)
Instructorctclc admin
TypeOnline Course
5 Days
Methods of Delivery
Price$4295.00 / 43 CLCs
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This is a five-day instructor-led course where the students will learn how to Provision and Administer a Cisco WebEx Teams Solution. Students will provision Phones, Video Conferencing Units, WebEx Boards, and Meetings, as well as managing the WebEx Enterprise Meetings Sites. Student will also learn how to configure and manage WebEx Teams Hybrid services such as Hybrid Calling, Hybrid Calendar, Hybrid Directory Service, and Hybrid Data Security.

Why Attend With Current Technologies CLC

  • Each Pod has a DX80, 8865 Phone
  • Our Instructors are the top 10% rated by Cisco
  • Our Lab has a dedicated 500 Mbps Fiber Connection for our Labs

Course Objectives


Who Should Attend

Course Outline

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Upon completing this course, the student will be able to meet these objectives:

  • Overview of Cisco WebEx Teams
  • Setting up and administrating the WebEx Teams Service
  • Cisco WebEx Enterprise Site Management
  • WebEx Teams Messaging
  • WebEx Teams Meeting Features
  • WebEx Teams Calling
  • WebEx Teams Boards
  • Hybrid Calendaring Service
  • Hybrid Directory Service
  • Hybrid Calling / UCM Integration Service
  • Mesh Node (Hybrid Media Node) Service
  • WebEx Teams Security
  • Hybrid Data Security
  • WebEx Teams Care
  • Management / Troubleshooting the WebEx Teams Service
  • WebEx Teams API

  • N/A

  • WebEx Teams Power Users
  • Network Video Administrators
  • Collaboration Administrators
  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Module 0: Introductions

Module 1: Overview of Cisco WebEx Teams

  • WebEx Teams Introduction
  • WebEx Teams Licensing
  • WebEx Teams Clients
  • WebEx Teams Messaging
  • WebEx Teams Meetings
  • WebEx Teams Calling
  • WebEx Teams Boards
  • WebEx Teams Care
  • WebEx Teams Hybrid Deployments
  • WebEx Teams API

Module 2: Setting up and Administrating the WebEx Teams Service

  • Network Assessment and Provisioning
  • Cisco WebEx Teams Control Hub
  • Cisco WebEx Teams Control Hub Pro Pack
  • Creating Cisco WebEx Teams Sites
  • Integrating Cisco WebEx Teams with Active Directory
  • Managing User and Features
  • Checking the WebEx Teams Health
  • Provisioning Cisco Phones
  • Provisioning Telepresence Endpoints
  • Provisioning WebEx Teams Soft Client
  • Provisioning IPads
  • Provisioning IPhones
  • Provision Android Phones
  • Provisioning WebEx Teams Boards
  • Creating WebEx Teams Members
  • Creating WebEx Teams Spaces
  • Change Default Notifications

Module 3: Cisco WebEx Enterprise Site Management

  • Using Cisco WebEx Control Hub for WebEx Site Administration
  • WebEx Enterprise administration configuration
    • Common Settings
    • Site Options
    • Collaboration Meeting Rooms (CMR)
    • Email Template
    • Mobile
    • Productivity Tools
    • Scheduler
    • Security
    • User Privileges
  • Meeting Center
    • Site Options
    • Default Options
    • Navigation Customization
    • Scheduling Templates
  • Event Center
    • Site Options
    • Default Options
    • E-Commerce
    • Navigation Customization
    • Reassignment
    • Registration Form
    • Scheduling Templates
  • WebEx Enterprise Reporting


  • WebEx Teams Messaging
  • Free Messaging vs Name User License Messaging
  • Creating a one on one Message Space with an Individual
  • Creating Persistent Messaging for a Group of Users
    • Adding People to the Spaces
    • @Mentions
    • Presentations
    • White boarding
    • 1 on 1 Tutoring
    • Annotation
    • Sharing Files
  • Using Spaces
    • Adding Someone to a Space
    • Change Your Status
    • Creating Messages
    • Formatting Message
    • Manage Notifications in Spaces
    • Flagging an Person in a Message
    • Make Someone a Moderator on a Team
    • Remove Someone from a Space
    • Lock Space
    • Share Files
    • Delete a Space
    • Find People, Spaces, Messages, and Files
    • Flag Important Messages
    • Filter Your Spaces and Content
    • Delete Messages and Files
    • Leave a Space
    • Archive a Team
  • WebEx Teams Meeting Features
    • Supported Room Systems
    • WebEx Teams Software Application
    • Cisco Expressway
    • Hybrid Media Services
    • Cisco WebEx Teams Proximity
    • Bandwidth Requirements
    • Cisco WebEx Teams Video Settings
    • Zero Touch Meetings
    • Creating a Video Meeting
    • Scheduling a Meeting With Invites
    • Share Content from a Laptop on Your Room Device
    • Screen Sharing
    • White boarding
    • WebEx Teams and WEBEX Integration

WebEx Teams Calling

  • Audio, Video, PSTN calling
  • Call Forward and Transfer
  • Hold/Resume with Video on Hold
  • Ad-hoc Conferencing
  • Class of Service
  • Shared and Multiple Lines
  • Desk Phone Control
  • Do not Disturb
  • Directory dialing
  • Speed Dials with BLF
  • Caller ID
  • Voicemail
  • Auto-attendant
  • Hunt Groups

WebEx Teams Board

  • Cisco WebEx Teams Board:
  • WebEx Teams Board Capabilities
  • WebEx Teams Board Setup
  • Mounting Options
  • Syncing the WebEx Teams app with WebEx Teams Board
  • White boarding
  • Sharing Files
  • WebEx Teams Board Ad-Hoc Meeting
  • WebEx Teams Board Space Meeting

Hybrid Calendaring Service

  • Overview of Hybrid Calendar Service
  • Deploy Hybrid Calendar Service for Microsoft Exchange
  • Deploy Hybrid Calendar Service with Office 365
  • Deploy Hybrid Calendar Service for a Hybrid Exchange Environment
  • Deploy Hybrid Calendar with Google Calendar
  • Troubleshoot Cisco Calendar Service

Hybrid Directory Service

  • Overview of Cisco Directory Connector
  • Integrate Microsoft Active Directory
  • Deploy Cisco Directory Connector
  • Manage Cisco Directory Connector
  • Manage Cisco Spark User Accounts
  • Troubleshoot Cisco Directory Connector

Hybrid Call Service / UCM Integration Service

  • Overview of Hybrid Call Services
  • Integrating WebEx Teams with Cisco Unified Communications Manager
  • Deploy Hybrid Call Service Aware
  • Deploy Hybrid Call Service Connect
  • Deploy Hybrid Call Service for Cisco Spark Devices
  • Troubleshoot Hybrid Call Service

Mesh Node (Hybrid Media Node) Service

  • Overview of Hybrid Media Service
  • Prepare Your Environment
  • Deploy Hybrid Media Service
  • Manage Hybrid Media Service
  • Troubleshoot Hybrid Media Service

WebEx Teams Security

  • Security Challenges
  • End-to-End Encryption
  • Firewall Considerations for Cisco WebEx Teams
  • Proxy Requirements
  • TLS encryption
  • Real-Time Media Encryption
  • Voicemail Messages Encrypted
  • Security Deployment options
  • Certificates
  • Data Privacy

Hybrid Data Security

  • Hybrid Data Security Overview
  • Set up a Hybrid Data Security Cluster
  • Manage HDS Deployment
  • View Alerts and Troubleshoot

WebEx Teams Care

  • WebEx Teams Care Portfolio
  • Configuring WebEx Teams Care
  • WebEx Teams Care Assistant
  • WebEx Teams Care – Chat and Callback
  • WebEx Teams Agent Experience

Management / Troubleshooting the WebEx Teams Service

  • End User Self Care
  • Customer and Partner Admin portal
  • Customer Bulk Provisioning
  • External Health Portal
  • Support and feedback through WebEx Teams App
  • Troubleshooting Cisco WebEx Teams

WebEx Teams API

  • WebEx Teams API
  • WebEx Teams SDK
  • WebEx Teams Bots
  • WebEx Teams Widgets
  • Using API’s to Administer WebEx Teams


  • Installing WebEx Teams Application
  • Exploring the WebEx Teams Interface
  • Using the WebEx Teams Control Hub
  • Provisioning Users
  • Provisioning the 8865 Phone
  • Provisioning the cisco DX80 Telepresence unit
  • Creating WebEx Teams Spaces
  • Using Messaging
  • Adding users to Spaces
  • Creating Meetings
  • Scheduling meetings
  • Programing WebEx Teams Call Features
  • Configure Hybrid Calling,
  • Configure Hybrid Calendar,
  • Configure Hybrid Directory Service,
  • Configure Hybrid Data Security
  • Manage WebEx Enterprise Sites
  • Making Phone calls
  • Using the End user Self-care Portal
  • Creating a WebEx Teams Care user
  • Trouble Shooting WebEx Teams