Associated Certifications
N/A
Required Exam(s)
N/A
Instructorctclc admin
TypeOnline Course
Duration
3 Days
Methods of Delivery
ILT, VIRTUAL, On-Site
Price$3795.00
Buy NowBook Now

In this three day instructor-led course where the students will learn how to Provision and Administer a Cisco Spark Solution. Students will provision Phones, Video Conferencing Units, and Meetings.

Why Attend With Current Technologies CLC

  • Each Pod has a DX80, 8865 Phone
  • Our Instructors are the top 10% rated by Cisco
  • Our Lab has a dedicated 500 Mbps Fiber Connection for our Labs

Course Objectives

Perquisites

Who Should Attend

Course Outline

Download Ouline

Upon completing this course, the student will be able to meet these objectives:

  • Introduction to Cisco Spark
  • Setting up Spark Service
  • Spark UC Features
  • Audio/Video Meeting Features
  • Spark Security
  • Integrating Spark with Cisco Unified Communications Manager
  • Management of the Spark Services

  • N/A

  • Spark Power Users
  • Network Video Administrators
  • Collaboration Administrators
  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Module 1: Introductions

Module 2: Overview of Cisco Spark

  • Spark Introduction
  • Spark M1/M2/M3
  • Spark C1/C2/C3
  • Spark Clients
  • Spark Messaging
  • Spark Meetings
  • Spark Calling
  • Spark Boards
  • Spark Care
  • Spark Hybrid Deployments
  • Spark Licensing
  • Spark API/ Tropo Integrations

Module 3: Setting up and administrating the Spark Service

  • Network Assessment and Provisioning
  • Cisco Spark Control Hub
  • Cisco Spark Control Hub Pro Pack
  • Creating Cisco Spark Sites
  • Integrating Cisco Spark with Active Directory
  • Managing User and Features
  • Checking the Spark Health
  • Provisioning Cisco Phones
  • Provisioning TelePresence Endpoints
  • Provisioning Spark Soft Client
  • Provisioning IPads
  • Provisioning IPhones
  • Provision Android Phones
  • Provisioning Spark Boards
  • Creating Spark Teams
  • Creating Spark Spaces
  • Change Default Notifications

Module 4: Spark Messaging

  • Free Messaging vs Name User License Messaging
  • Creating a one on one Message Space with an Individual
  • Creating Persistent Messaging for a Group of Users
    o Adding People to the Spaces
    o @Mentions
    o Presentations
    o White boarding
    o 1 on 1 Tutoring
    o Annotation
    o Sharing Files
  • Using Spaces
    o Adding Someone to a Space
    o Change Your Status
    o Creating Messages
    o Formatting Messages
    o Manage Notifications in Spaces
    o Flagging an Person in a Message
    o Make Someone a Moderator on a Team
    o Remove Someone from a Space
    o Lock Space
    o Share Files
    o Delete a Space
    o Find People, Spaces, Messages, and Files
    o Flag Important Messages
    o Filter Your Spaces and Content
    o Delete Messages and Files
    o Leave a Space
    o Archive a Team

Module 5: Spark Meeting Features

  • Supported Room Systems
  • Spark Software Application
  • Cisco Expressway
  • Hybrid Media Services
  • Cisco Spark Proximity
  • Bandwidth Requirements
  • Cisco Spark Video Settings
  • Zero Touch Meetings
  • Creating a Video Meeting
  • Scheduling a Meeting With Invites
  • Share Content from a Laptop on Your Room Device
  • Screen Sharing
  • White boarding
  • Spark and WEBEX Integration

Module 6: Spark Call

  • Audio, Video, PSTN calling
  • Call Forward and Transfer
  • Hold/Resume with Video on Hold
  • Ad-hoc Conferencing
  • Class of Service
  • Shared and Multiple Lines
  • Desk Phone Control
  • Do not Disturb
  • Directory dialing
  • Speed Dials with BLF
  • Caller ID
  • Voicemail
  • Auto-attendant
  • Hunt Groups
  • E911

Module 7: Spark Boards

  • Cisco Spark Board
  • Spark Board Capabilities
  • Spark Board Setup
  • Mounting Options
  • Syncing the Spark app with Spark Board
  • White boarding
  • Sharing Files
  • Spark Board Ad-Hoc Meeting
  • Spark Board Space Meeting

Module 8: Hybrid Calling / UCM Integration

  • Integrating Spark with Cisco Unified Communications Manager
  • UCM / Spark Hybrid Services

Module 9: Spark Security

  • Security Challenges
  • End-to-End Encryption
  • Firewall Considerations for Cisco Spark
  • Proxy Requirements
  • TLS encryption
  • Real-Time Media Encryption
  • Voicemail Messages Encrypted
  • Security Deployment options
  • Certificates
  • Data Privacy

Module 10: Spark Care

  • Spark Care Portfolio
  • Configuring Spark Care
  • Spark Care Assistant
  • Spark Care – Chat and Callback
  • Spark Agent Experience

Module 11: Management / Troubleshooting the Spark Service

  • End User Self Care
  • Customer and Partner Admin portal
  • Customer Bulk Provisioning
  • External Health Portal
  • Support and feedback through Spark App
  • Troubleshooting Cisco Spark

Module 12: Spark API

  • Spark API
  • REST API
  • Spark SDK
  • Spark Bots
  • Spark Widgets
  • Using API’s to Administer Spark

Labs

  • Installing Spark
  • Exploring the Spark Interface
  • Using the Spark Control Hub
  • Provisioning Users
  • Provisioning the 8865 Phone
  • Provisioning the cisco DX80 Telepresence unit
  • Creating Spark Spaces
  • Using Messaging
  • Formatting Messages
  • Adding users to Spaces
  • Creating Meetings
  • Scheduling meetings
  • Programing Spark Call Features
  • Making Phone calls
  • Using the End user Self-care Portal
  • Creating a Spark Care user
  • Trouble Shooting Spark