Associated Certifications
Required Exam(s)
Instructorctclc admin
TypeOnline Course
3 Days
Methods of Delivery
Buy NowBook Now

In this three day instructor-led course where the students will learn how to Provision and Administer a Cisco Spark Solution. Students will provision Phones, Video Conferencing Units, and Meetings.

Why Attend With Current Technologies CLC

  • Each Pod has a DX80, 8865 Phone
  • Our Instructors are the top 10% rated by Cisco
  • Our Lab has a dedicated 500 Mbps Fiber Connection for our Labs

Course Objectives


Who Should Attend

Course Outline

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Upon completing this course, the student will be able to meet these objectives:

  • Introduction to Cisco Spark
  • Setting up Spark Service
  • Spark UC Features
  • Audio/Video Meeting Features
  • Spark Security
  • Integrating Spark with Cisco Unified Communications Manager
  • Management of the Spark Services

  • N/A

  • Spark Power Users
  • Network Video Administrators
  • Collaboration Administrators
  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Module 1: Intro into Cisco Spark

  • Overview of Cisco Spark
  • Message Boards
  • Audio Meetings
  • Video Meetings
  • Web Meetings
  • SparkBoards

Module 2: Setting up the Spark Service

  • Network assessment and provisioning
  • Provisioning Cisco Phones
  • Provisioning Telepresence Endpoints
  • Provisioning Spark SoftClient
  • Provisioning IPads
  • Provisioning IPhones
  • Provision Android Phones
  • Provisioning SparkBoards

Module 3: Spark UC Features 

  • Audio, Video, PSTN calling
  • Call Forward and Transfer
  • Hold/Resume with Video on Hold
  • Ad-hoc Conferencing
  • Class of Service
  • Shared and Multiple Lines
  • Desk Phone Control
  • Do not Disturb
  • Directory dialing
  • Speed Dials with BLF
  • Caller ID
  • Voicemail
  • Auto-attendant
  • Hunt Groups
  • E911

Module 4: Audio/Video Meeting Features

  • Zero Touch Meetings
  • Single Number Reach
  • Spark App is the single soft-client for voice, video, meetings, & messaging
  • Spark App is an “extension” of the desk phone
  • Answer calls on desk phone or with Spark App
  • Call anyone, anywhere
  • Use Spark App to control the desk phone
  • Intelligent Proximity

Module 5: Spark Security

  • Security Challenges
  • End-to-End Encryption
  • TLS encryption
  • Real-Time Media Encryption
  • Voicemail Messages Encrypted
  • Security Deployment options
  • Certificates
  • Data Privacy

Module 6: Integration

  • Integrating Spark with Cisco Unified Communications Manager
  • UCM / Spark Hybrid Services

Module 7: Management of the Spark Service

  • End User Self Care
  • Customer and Partner Admin portal
  • Customer Bulk Provisioning
  • External Health Portal
  • Support and feedback through Spark App
  • Cisco Spark APIs
  • Troubleshooting Cisco Spark


  • Exploring the Spark Interface
  • Provisioning the 8865 Phone
  • Provisioning the cisco DX80 Telepresence unit
  • Programing Spark Call Features
  • Creating Meetings
  • Making Phone calls
  • Using the End user Self-care Portal
  • Trouble Shooting Spark