Associated Certifications
Required Exam(s)
Instructorctclc admin
TypeOnline Course
3 Days
Methods of Delivery
Buy NowBook Now

In this three day instructor-led course where the students will learn how to Provision and Administer a Cisco Spark Solution. Students will provision Phones, Video Conferencing Units, and Meetings.

Why Attend With Current Technologies CLC

  • Each Pod has a DX80, 8865 Phone
  • Our Instructors are the top 10% rated by Cisco
  • Our Lab has a dedicated 500 Mbps Fiber Connection for our Labs

Course Objectives


Who Should Attend

Course Outline

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Upon completing this course, the student will be able to meet these objectives:

  • Introduction to Cisco Spark
  • Setting up Spark Service
  • Spark UC Features
  • Audio/Video Meeting Features
  • Spark Security
  • Integrating Spark with Cisco Unified Communications Manager
  • Management of the Spark Services

  • N/A

  • Spark Power Users
  • Network Video Administrators
  • Collaboration Administrators
  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Module 1: Introductions

Module 2: Overview of Cisco Spark

  • Spark Introduction
  • Spark M1/M2/M3
  • Spark C1/C2/C3
  • Spark Clients
  • Spark Messaging
  • Spark Meetings
  • Spark Calling
  • Spark Boards
  • Spark Care
  • Spark Hybrid Deployments
  • Spark Licensing
  • Spark API/ Tropo Integrations

Module 3: Setting up and administrating the Spark Service

  • Network Assessment and Provisioning
  • Cisco Spark Control Hub
  • Cisco Spark Control Hub Pro Pack
  • Creating Cisco Spark Sites
  • Integrating Cisco Spark with Active Directory
  • Managing User and Features
  • Checking the Spark Health
  • Provisioning Cisco Phones
  • Provisioning TelePresence Endpoints
  • Provisioning Spark Soft Client
  • Provisioning IPads
  • Provisioning IPhones
  • Provision Android Phones
  • Provisioning Spark Boards
  • Creating Spark Teams
  • Creating Spark Spaces
  • Change Default Notifications

Module 4: Spark Messaging

  • Free Messaging vs Name User License Messaging
  • Creating a one on one Message Space with an Individual
  • Creating Persistent Messaging for a Group of Users
    o Adding People to the Spaces
    o @Mentions
    o Presentations
    o White boarding
    o 1 on 1 Tutoring
    o Annotation
    o Sharing Files
  • Using Spaces
    o Adding Someone to a Space
    o Change Your Status
    o Creating Messages
    o Formatting Messages
    o Manage Notifications in Spaces
    o Flagging an Person in a Message
    o Make Someone a Moderator on a Team
    o Remove Someone from a Space
    o Lock Space
    o Share Files
    o Delete a Space
    o Find People, Spaces, Messages, and Files
    o Flag Important Messages
    o Filter Your Spaces and Content
    o Delete Messages and Files
    o Leave a Space
    o Archive a Team

Module 5: Spark Meeting Features

  • Supported Room Systems
  • Spark Software Application
  • Cisco Expressway
  • Hybrid Media Services
  • Cisco Spark Proximity
  • Bandwidth Requirements
  • Cisco Spark Video Settings
  • Zero Touch Meetings
  • Creating a Video Meeting
  • Scheduling a Meeting With Invites
  • Share Content from a Laptop on Your Room Device
  • Screen Sharing
  • White boarding
  • Spark and WEBEX Integration

Module 6: Spark Call

  • Audio, Video, PSTN calling
  • Call Forward and Transfer
  • Hold/Resume with Video on Hold
  • Ad-hoc Conferencing
  • Class of Service
  • Shared and Multiple Lines
  • Desk Phone Control
  • Do not Disturb
  • Directory dialing
  • Speed Dials with BLF
  • Caller ID
  • Voicemail
  • Auto-attendant
  • Hunt Groups
  • E911

Module 7: Spark Boards

  • Cisco Spark Board
  • Spark Board Capabilities
  • Spark Board Setup
  • Mounting Options
  • Syncing the Spark app with Spark Board
  • White boarding
  • Sharing Files
  • Spark Board Ad-Hoc Meeting
  • Spark Board Space Meeting

Module 8: Hybrid Calling / UCM Integration

  • Integrating Spark with Cisco Unified Communications Manager
  • UCM / Spark Hybrid Services

Module 9: Spark Security

  • Security Challenges
  • End-to-End Encryption
  • Firewall Considerations for Cisco Spark
  • Proxy Requirements
  • TLS encryption
  • Real-Time Media Encryption
  • Voicemail Messages Encrypted
  • Security Deployment options
  • Certificates
  • Data Privacy

Module 10: Spark Care

  • Spark Care Portfolio
  • Configuring Spark Care
  • Spark Care Assistant
  • Spark Care – Chat and Callback
  • Spark Agent Experience

Module 11: Management / Troubleshooting the Spark Service

  • End User Self Care
  • Customer and Partner Admin portal
  • Customer Bulk Provisioning
  • External Health Portal
  • Support and feedback through Spark App
  • Troubleshooting Cisco Spark

Module 12: Spark API

  • Spark API
  • Spark SDK
  • Spark Bots
  • Spark Widgets
  • Using API’s to Administer Spark


  • Installing Spark
  • Exploring the Spark Interface
  • Using the Spark Control Hub
  • Provisioning Users
  • Provisioning the 8865 Phone
  • Provisioning the cisco DX80 Telepresence unit
  • Creating Spark Spaces
  • Using Messaging
  • Formatting Messages
  • Adding users to Spaces
  • Creating Meetings
  • Scheduling meetings
  • Programing Spark Call Features
  • Making Phone calls
  • Using the End user Self-care Portal
  • Creating a Spark Care user
  • Trouble Shooting Spark