Associated Certifications
NA
Required Exam(s)
NA
Instructorctclc admin
TypeOnsite Course
Duration
4 Days
Methods of Delivery
ILT, WEBEX, VIRTUAL
Price$3295.00
Buy NowBook Now

This is an instructor-led course presented by training partners to systems engineers, Cisco Unified Contact Center Enterprise (CCE) partners, and customers who will be in charge of deploying the Cisco Unified Intelligence Center product.

We offer the DUIC course as a Custom Course CUICAU- Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1). Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Course Objectives

Who Should Attend

Prerequisites

Course Outline

Download Outline

Upon completing this course, the student will be able to meet these objectives:

  • Provide a comprehensive overview of the Cisco Unified Intelligence Center
  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more)
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution

Intelligence Center solution

  • Describe reporting concepts as well as the capabilities and features of Unified Intelligence Center

Intelligence Center reports

  • Provide a detailed description of how custom reports from standard Cisco data sources (Cisco Unified CCE and Unified Customer Voice Portal [CVP]) and new data sources can be created to meet specific customer requirements

The primary audience for this course is as follows:

  • Systems Engineers
  • Cisco Unified Contact Center Enterprise (CCE) Partners
  • Customers in charge of deploying the Cisco Intelligence Center Product

  • Internetworking fundamentals
  • Basic IP telephony concepts
  • Cisco Unified Contact Center Enterprise
  • Cisco Unified Customer Voice Portal
  • Contact center operations
  • Microsoft Windows 2003
  • Microsoft SQL 2005, Informix databases

Module 1: Cisco Unified Intelligence Center Overview

  • Introducing Cisco Unified Intelligence Center
  • Introducing Cisco Unified Intelligence Center
  • Understanding Cisco Unified Intelligence Center Deployment Considerations
  • Understanding Cisco Unified Intelligence Center Security and License Types

Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security

  • Installing Cisco Unified Intelligence Center
  • Understanding Cisco Unified Intelligence Center Administration
  • Managing Users and Security in Cisco Unified Intelligence Center

Module 3: Cisco Unified Intelligence Center Reports

  • Running Cisco Unified Intelligence Center Reports
  • Using Value Lists and Collections
  • Using Permalinks
  • Modifying Cisco Unified Intelligence Center Stock Reports

Module 4: Cisco Unified Intelligence Center Custom Reporting

  • Understanding Cisco Unified CCE Key Concepts
  • Using Report Definitions
  • Creating a New Cisco Unified Intelligence Center Report
  • Searching Call Detail Records

Module 5: Cisco Unified Intelligence Center Overview for the Advanced User

Module 6: Cisco Unified Intelligence Center Installation and Administration

Module 7: Using CUIC Value Lists and Collections

Module 8: Cisco Unified Intelligence Center Custom Reporting

LABS

  • Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
  • Lab 3-1: Running a Stock Report
  • Lab 3-3: Creating Permalinks
  • Lab 3-4: Modifying a Stock Report
  • Lab 4-1: Creating a New Report
  • Lab 6-2: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
  • Lab 7-1: Creating Value Lists and Collections
  • Lab 8-2: Creating a Simple Report Definition and a custom report
  • Lab 8-3: Searching Call Detail Records

DUIC v1.1