Associated Certifications
Convergence Technologies Professional (CTP) Certification
Required Exam(s)
Instructorctclc admin
TypeOnsite Course
5 Days
Methods of Delivery
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In our world today, telephone networks are merging with data networks. This hands-on CTP course is designed to include all three CTP courses (Telephony Networking, Data Networking, and Convergent Networking) into a 5-day course focused training that will have students understand, set up, maintain, and troubleshoot a data network, a telephony network, and a Voice Over IP (VoIP) networks. Many vendors now require the CTP certification in order to receive vendor certification. The CTP curriculum and certification is recognized and approved by the Telecommunication Industry Association (TIA), the largest communications technology manufacturers worldwide. These convergence leaders understand the vital importance of a proven, standards-based learning approach to:

  • Establish a baseline mastery of skills
  • Prepare for product-specific training
  • Maximize workforce productivity
  • Decrease labor costs and increase profitability
  • Improve scheduling efficiencies
  • Achieve higher levels of customer satisfaction

Course Objectives


Who Should Attend

Course Outline

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Upon completing this course, the student will be able to meet these objectives:

  • Validate your knowledge as an expert in convergence technologies – The CTP certification is a widely recognized credential that validates vendor-neutral convergence technologies training. CTP training gives you the foundational knowledge about convergence technologies that can be applied to various manufacturers’ products. CTP training and certification will give you the confidence to perform your job role at a superior level, regardless of which manufacturers’ products you are selling, installing or supporting.
  • Prove your potential and advance your career – Having breadth and depth of knowledge across various convergence technologies topics establishes your ability to handle additional tasks and roles that you may not have been qualified for before CTP certification. Additionally, CTP training empowers you with transferable knowledge that can establish job security and lead to a long, rewarding career.
  • Remain competitive and relevant in an industry of continual change – The CTP 2007 exam covers the latest and most applicable topics in convergence technologies. A CTP certification proves you have the most up-to-date convergence skills and knowledge, with skills objectives endorsed by some of the top convergence manufacturers

  • Knowledge equivalent to Telephony Networking, Data Networking, and Convergent Networking

The primary audience for this course is as follows:

  • Telephony Engineers
  • Network Administrators who are looking at VoIP
  • Individuals who are interested in the technologies and service of equipment associated with convergence technologies, delivering data, telephony, and multimedia over IP networks
  • Avaya technicians who are looking to be certified
  • Nortel technicians who are looking to be certified
  • Individuals interested in certifying vender neutral skills focused on the service and support of convergence technologies

Module 1: Introduction to Data Networking

  • Networks Defined
  • Network Topologies
  • Networking and Telephony Standards Organizations
  • OSI Reference Model
  • Packets, Data Encapsulation
  • Introduction to TCP/IP

Module 2: Transmission, Communication and Wiring

  • Transmission Types, Digital Signaling
  • Communication, Ports and Connectors
  • Transmission Media and Proper Cabling Procedures

Module 3: LANs and WANs

  • Basics of LANs and WANs
  • Common Network Components
  • Networking Methods and Standards
  • IEEE LAN Standards
  • WAN Methods and Standards
  • Remote Access Concepts and Methods
  • Virtual Private Networks (VPNs)
  • VPN Protocols and Standards
  • VPN Benefits and Vulnerabilities
  • Wireless Technologies
  • Wireless LANs, Standards, and Security Issues
  • Wireless Network Security Solutions.
  • Wireless Network Configuration Settings
  • Attaching an Access Point to a Wired Network

Module 4: TCP/IP Suite and Internet Addressing

  • Reviewing the TCP/IP Four-Layer Model
  • Introduction to Routing and Routing Protocols
  • Data Fragmentation and the Maximum Transmission Unit (MTU)
  • Connection-Oriented and Connectionless Protocols
  • Port Numbers
  • Internet Addressing and Internet Address Classes
  • IP Addressing Rules
  • Private IP Addressing.
  • Subnetworks and Custom Subnet Masks
  • Classless Interdomain Routing (CIDR)
  • IP Address Conservation.
  • IPv6 Addressing Essentials

Module 5: QoS, VLANs and Troubleshooting

  • Quality of Service (QoS)
  • QoS on Wireless Networks
  • Virtual LANs (VLANs)
  • Troubleshooting Overview
  • Overview of TCP/IP Troubleshooting Tools.
  • Internet Control Message Protocol (ICMP)
  • General Network Troubleshooting Commands
  • Name and Address Commands
  • Network Analyzers.
  • General Network Commands, Name and Address Commands

Module 1: Telephony Essentials

  • Basic Telephony Concepts
  • Analog to Digital
  • Exchange Connections
  • Common Voice Services and Feature Sets
  • Call/Contact Centers
  • Trunks and Signaling
  • Digital Network Synchronization.
  • Cabling and Wiring.
  • Call-Processing Steps
  • Common Analog Transmission Impairments

Module 2: Boundaries, Numbers, Wiring and Safety

  • Network Termination and Test Point (NTTP)
  • Telephone Numbers.
  • Signaling Types
  • RJ-11 Connectors and Wiring
  • RJ-12 Connectors and Wiring
  • Common Telephony Issues

Module 3: Troubleshooting

  • Troubleshooting Terms and Tools
  • Troubleshooting Analog Lines
  • Troubleshooting Digital Lines

Module 4: Analog and Digital Signaling

  • Signaling Categories
  • In-Band and Out-of-Band Signaling
  • Analog and Digital Signaling
  • Integrated Services Digital Network (ISDN)
  • Private Integrated Services Network (PISN)
  • Signaling System 7 (SS7)
  • Computer-Telephony Integration

Convergence (VoIP)
Module 1: Convergent Network Traffic Protocols Convergence

  • Benefits of Convergent Networks
  • Characteristics of Convergent Networks
  • The Smart Network and the Dumb Network.
  • Transport Through a Packet-Switched Network
  • Realtime Transport Protocol (RTP)
  • Realtime Transport Control Protocol (RTCP)
  • VoIP Signaling Protocols
  • Session Initiation Protocol (SIP)
  • SIP Components
  • SIP Messages and Calls
  • H.323 Architecture and Protocol Stack.
  • H.323 Calls
  • SIP vs. H.323
  • Media Gateway Control Protocol (MGCP)

Module 2: Implementing VoIP

  • Planning a Convergent Network
  • Numbering Plans.
  • G.7xx Codecs
  • Calculating VoIP Bandwidth Requirements
  • Wireless Convergence Technologies
  • IP Multimedia Subsystem (IMS) Facsimile.
  • Presence
  • Unified Messaging
  • Video Services
  • T.120 Multimedia Conferencing Standards
  • Internet Protocol Television (IPTV)
  • Common Convergence Devices
  • Power Issues for Convergent Networks

Module 3: Traffic, Troubleshooting and Security

  • VoIP Variables.
  • Mean Opinion Score (MOS)
  • Maintaining and Troubleshooting Convergent Networks.
  • Security in Convergent Networks
  • Protocol Review
  • Overview of Network Attacks
  • Denial-of-Service (DOS) Attacks.
  • Distributed Denial-of-Service (DDOS) Attacks.
  • VLAN Hopping.
  • MAC Address Movements
  • Intrusion Detection
  • Maintaining Your Networks