Associated Certifications
CompTIA A+ Certification
Required Exam(s)
220-1001 & 220-1002
Instructorctclc admin
TypeOnsite Course
Duration
5 Days
Methods of Delivery
ILT, VIRTUAL/WEBEX, ON-SITE
Price$2995.00
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If you are getting ready for a career as an entry-level information technology (IT) professional or computer service technician. This course will build on your existing user-level knowledge and experience with personal computer (PC) software and hardware to present fundamental skills and concepts that you will use on the job.

Comprehensive Computer Technician Course, provides the basic knowledge needed to install, configure, and support computer hardware and operating systems.

This includes:

  • Assembling components based on customer requirements
  • Installing, configuring and maintaining devices, PCs, and software for end users
  • Understanding the basics of networking and security/forensics
  • Properly and safely diagnosing, resolving, and documenting common hardware and software issues
  • Applying troubleshooting skills
  • Providing appropriate customer support
  • Understanding the basics of virtualization, desktop imaging, and deployment

This course maps to the CompTIA A+ 220-1001 and 220-1002 certification exams.

Who Should Attend

Course Objectives

Course Content

Download Outline

This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician.

This course is also designed for students who are seeking the CompTIA A+ certification and are preparing for the CompTIA A+ 220-1001 / 220-1002 Certification Exam.

  • Assembling components based on customer requirements
  • Installing, configuring and maintaining devices, PCs, and software for end users
  • Understanding the basics of networking and security/forensics
  • Properly and safely diagnosing, resolving, and documenting common hardware and software issues
  • Applying troubleshooting skills
  • Providing appropriate customer support
  • Understanding the basics of virtualization, desktop imaging, and deployment

Lesson 0: Introduction

  • Course setup
  • Computer technician skills inventory

Lesson 1: Troubleshooting

  • Troubleshooting theory
  • Safety
  • Professionalism

Lesson 2: Motherboards and CPUs

  • Motherboards
  • CPUs

Lesson 3: Computer Power Supplies

  • Power Supply Connectors
  • Power Supply Installation
  • Power Supply Troubleshooting

Lesson 4: Memory

  • Read-only Memory
  • Random Access Memory

Lesson 5: Computer Expansion

  • Expansion Interfaces
  • Expansion Cars Installations
  • Connectors and Cables

Lesson 6: Physical Storage

  • Disk Drives
  • RAID Storage
  • Optical Drives
  • Other Storage Methods

Lesson 7: Input-Output Devices

  • Input Devices
  • Output Devices
  • Dual Input-Output Devices

Lesson 8: Display Devices

  • Display Technologies
  • Display Management

Lesson 9: Operating Systems

  • Windows Versions and Features
  • Non-Windows Operating Systems
  • Operating System Installation and Upgrades
  • Applications and Scripting

Lesson 10: Windows Management

  • Operating System Features and Tools
  • Control Panel Utilities
  • Command-Line Tools
  • Operating System Troubleshooting

Lesson 11: Network Basics

  • Classifying Networks
  • Network Devices
  • Internet Connections

Lesson 12: Network Cables and Connectors

  • Twisted-Pair Connections
  • Coaxial Connections
  • Optical Media

Lesson 13: Network Protocols

  • TCP/IP Settings
  • Transport Protocols
  • Application Protocols

Lesson 14: Wireless Networking

  • Wireless Technology
  • Wi-Fi Standards

Lesson 15: Windows Networking

  • Network Shares
  • Network Connections
  • Connection Troubleshooting

Lesson 16: Virtualization and Cloud Computing

  • Virtualization
  • Cloud Computing

Lesson 17: Mobile Devices

  • Mobile Device Types
  • Mobile Device Configuration
  • Mobile Device Troubleshooting

Lesson 18: Security Principles

  • Threats and Vulnerabilities
  • Security Controls

Lesson 19: Security Technologies

  • Operating System Security
  • Security Hardware and Software

Lesson 20: Securing Devices and Data

  • Workstation Security
  • Mobile Device Security
  • Security Troubleshooting

Lesson 21: SOHO Network Configuration

  • SOHO Router Features
  • Network Security

Lesson 22: Printers and Multi-Function Print Devices

  • Printer Technologies
  • Printer Installation and Maintenance
  • Printer Troubleshooting

Lesson 23: Custom Computers

  • Custom Computer Considerations

Lesson 24: Operational Procedures

  • IT Operations
  • Environmental Factors
  • Incident Response
  • Backup and Recovery

 

CompTIA A+