Associated Certifications
Required Exam(s)
Instructorctclc admin
TypeOnsite Course
5 Days
Methods of Delivery
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This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.

Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

The software applications that are covered in this course include:

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unified Communications Manager IM and Presence (IMP)
  • Cisco Unity Connection
  • Cisco Emergency Responder
  • Cisco Paging Server
  • Cisco Expressway (MRA)
  • Cisco Unified Contact Center Express (UCCX)
  • Cisco Meeting Server (CMS)
  • Cisco Telepresence Management Suite (TMS)

Why Attend With Current Technologies CLC

  • Our Instructors are the top 10% rated by Cisco
  • Our Lab has a dedicated 500 Mbps Fiber Connection for our Labs
  • Our Lab Run up to Date version of Code on our Servers

Course Objectives


Who Should Attend

Course Outline

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Upon completing this course, the student will be able to meet these objectives:

  • Introduction to Voice Gateways
  • VoIP Call Legs
  • Dial Plan Implementation
  • Configuring Cisco Unified Communication Manager 11.x
  • Deploying Cisco VCUBE
  • Cisco Unified Border Element Implementation
  • Cisco Unified Border Element High Availability
  • Cisco Unified Border Element Security
  • Cisco Unified Border Element Monitoring and Troubleshooting

  •  An understanding of IP networking concepts (CCNA-level)
  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Module 1: Tools for Managing UC Collaboration

  • Prime Collaboration Deployment Manager Overview
  • Bulk Admin Tool (BAT)
  • Importing and Exporting Settings
  • Importing and Exporting Users
  • Importing and Exporting Phones
  • Phone Migrations
  • Loading COP Files

Module 2: Unified Communication Manager

  • Cisco Phone Configurations
  • Creating and Modifying Phone and Configuration
  • Cisco UCM Configuration
  • Services
  • Redundancy
  • Service Parameters
  • Enterprises Parameters
  • LDAP Integration
    • Synchronization
    • Authentication
    • Attribute Mapping
    • Filters
  • Partitions and CSSs Configuration
  • Implementing Calling Privileges
  • Call Hunting and Queuing
  • Music on Hold
  • Implementing Extension Mobility
  • Single Number Reach
  • Troubleshooting UCM Features
  • Dialed Number Analyzer
  • RTMT
  • Log Collection
  • Trouble Shooting Call Flows
  • Use RTMT to View Performance Counters

Module 3: Gateway

  • Gateway Overview
  • Cisco H323 Gateways
  • Cisco MGCP Gateways
  • Cisco IOS SIP Gateways
  • Use RTMT to View Performance Counters

Module 4: Cisco Emergency Responder (CER)

  • CER Overview
  • Configuring Users and Role-Based System Access
  • Cisco Emergency Responder Administration Interfaces
  • Adding new switches
  • SNMP Overview

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

  • MRA Overview
  • Expressway Edge
  • Securing with edge
  • MRA Components
  • B-T-B Video from Expressway
  • Certificates

Module 6: Integrating Cisco Unified IM and Presence

  • Configure Service Discovery
  • DNS Record Requirements
  • Install Cisco Jabber
  • Cisco Jabber in Softphone Mode
  • Set Up Cisco Jabber in Full UC Mode

Module 7: Integrating Cisco Unity Connection

  • Cisco Unity Connection Integration Using SIP
  • Cisco Unity Connection Administration
  • Configuring Search spaces and Partitions
  • Cisco Unity Connection Integration Troubleshooting Tools
  • Port Monitor
  • Troubleshooting UCX Features
  • Trace MWI Issues
  • Monitor a SIP Call Flow
  • RTMT
  • Log Collection
  • Using Port Monitor to Troubleshoot Voice Mails

Module 8: Cisco Meeting Server (CMS) and TMS

  • Introduction to Cisco Meeting Server
  • Configuring CMS
  • Configuring Meetings with CMS
  • Configuring Spaces with CMS
  • Scheduling Meeting with TMS

Module 9: Cisco UCCX

  • Introduction
  • Cisco Setting up an Agent
  • Skills
  • Queues
  • Basic Scripting (Overview)
  • Configuring Application
  • Reporting
  • CUIC
  • Finesse

Module 10: Cisco Cloud with Webex and Spark

  • Introduction to Cisco Cloud Solution
  • Configuring Directory Connector
  • Configuring a Hybrid Solution

Module 11: Cisco Paging Server (InformaCast)

  • InformaCast Overview
  • InformaCast Administration
  • IP Phone Paging
  • Analog Paging
  • Multicast Requirements
  • Using InformaCast

Module 12: Troubleshooting

  • Using Troubleshooting Methodology
  • Analyze the Troubleshooting Process
  • Troubleshooting Methodology in Complex Environments
  • Define the Problem
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement an Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Facts
  • Using Troubleshooting and Monitoring Tools
  • Cisco Unified Serviceability
  • Cisco Unified RTMT Performance Monitor and Data Logging
  • Trace File Collection
  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • IP Phone Initialization
  • Common DHCP-Related and TFTP-Related Issues
  • Using Ping to Cisco IP Phones
  • Cisco Unified IP Phone Status Messages
  • Cisco Unified IP Phone Network Configuration



  • Registering Phones and Configuring End Users
  • Configure Partitions and CSS for Accessing Directory Numbers
  • Implementing Call Coverage
  • Implement Call Hunting in Cisco Unified Communications Manager
  • Implementing PSTN Calling Using MGCP Gateways
  • Integrate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
  • Implement Inbound and Outbound PSTN Calling
  • Implementing PSTN Calling Using H.323 Gateways
  • Implement Inbound and Outbound PSTN Calling Using SIP Gateways
  • Add an SIP Gateway in Cisco Unified Communications Manager
  • Implementing Annunciators and MOH
  • Implement Annunciator and MOH
  • Implementing Conference Bridges
  • Implement Cisco Unified Communications Manager Conference Bridge Media Resources

Unity Connection Labs

  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Change the Phone for the next section
  • Integrate Cisco Unity Connection with Cisco PLM
  • Configure Cisco Unified Communications Manager for a SIP Integration
  • Discover Call Routing in Cisco Unity Connection
  • Partition and Search Spaces
  • Configure Call Forward Based on Call Classification
  • Back Up Cisco Unity Connection
  • Configuring Cisco Unity Connection Users
  • Modularize and Automate User Creation
  • Access User Pages and Web Inbox
  • Manage User Greetings
  • Mailbox Quotas and Message Aging
  • Configuring Cisco Unity Connection System Settings
  • Integrate Cisco Unity Connection with the LDAP Server
  • Import Users from the Cisco Unified Communications Manager
  • Test Voice Messaging Behavior
  • Implementing Cisco Unity Connection Call Management
  • Create a Dial Plan and Set Up Site-Specific Directory Handler
  • Create an Interview Call Handler
  • Configure a New Auto-Attendant
  • Configuring Cisco Unified Messaging
  • Enable Integrated Messaging
  • Configure Unified Messaging
  • Secure Messaging
  • Monitor a SIP Call Flow

Cisco Unified Communications IM and Presence (IMP)

  • Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Set Up Cisco Unified Communications Manager for Presence Integration
  • Set Up Cisco Unified Communications IM and Presence
  • Configure Service Discovery
  • Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Set Up Cisco Jabber in Full UC Mode
  • You verified that video calls and desktop sharing were successfully tested
  • Use Jabber Config File Generator to Enable Features
  • You verified that offline messages cannot be sent
  • Enable Voice Messaging in Cisco Jabber
  • Use RTMT to View Performance Counters
  • Configure LDAP and UDS Directory Access
  • Provisioning with Cisco Prime Collaboration

Cisco Unified Contact Center Express (UCCX)

  • Add a Call Control Group
  • Add a Cisco Media Termination Dialog Control Group
  • Add a Cisco Unified CCX Script Application
  • Add a Cisco Unified CM Telephony Trigger
  • Call and test a newly configured application
  • Assign an IPCC Extension to your agent phone
  • Observe the RmCm Provider Information
  • Associate the agent phone with the RmCm Provider
  • Create a Resource Group
  • Create a Skill
  • Assign a Resource Group and Skills to your agent
  • Create a Contact Service Queue
  • Display the Agent-based Routing settings
  • Make team assignments for your agent
  • Start the Finesse Agent Desktop
  • Modify your application to use the icd.aef script
  • Use a skills based CSQ to route call

Cisco Meeting Server (CMS)

  • Configure a Meeting
  • Configure Spaces
  • Use TMS to Schedule meetings
  • Configure End Users

Cisco Paging Server

  • Explore and Administer the Cisco Paging Server

Cisco Emergency Responder (CER)

  • Explore and Administer the Cisco Emergency Responder

Cisco Mobile Remote Access (MRA)

  • Setup Mobile Remote Access