Certifications > Certifications > Cisco Certified IPCC Express Specialist
Cisco Certified IPCC Express Specialist
Cisco IPCC Express Specialist
The Cisco IPCC Express Specialist has in-depth expertise with implementing Cisco IP Contact Cente technologies. This course provides the student with hands-on experience and knowledge of tasks typically performed during
Contact Center deployment. This includes the deployment of Unified Contact Center Express (Unified CCX and
Unified IP IVR as contact center solutions. Tasks include planning, installation, configuration tasks,
troubleshooting and creating Cisco scripts. the deployment of both IP IVR and IPCC Express as a contact center
solution. Tasks include planning, installation, configuration, scripting, troubleshooting and application creation.
The CTCLC Difference
Current Technologies Computer Learning Center uses REAL CISCO EQUIPMENT for our labs. Our certified instructors will help guide you to a sucessful completion of your training. Our Instructors are CCIE, CCNP, CCIP, CCVP, and CCSP qualified. CTCLC has convenient day or night schedules to fit your needs. We can also do onsite classes with our top notch portable labs. In our Cisco courses, EVERY STUDENT HAS THEIR OWN POD OF CISCO EQUIPMENT. Students do not share equipment. Our instructors are the very best and give 110% to their Students. We care about every student we train and we have a free resit policy for all of our courses for the same revision. You will not find a better training experience anywhere. Current Technologies Computer Learning Center is Cisco Learning Partner, Microsoft Gold Certified Partner for Learning Solutions (CPLS), CompTIA Learning Alliance Member, EC-Council Accredited Training Center, and many others. We offer the highest quality, authorized training that you will find anywhere. |
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Intended Audience
This course is for channel partners / resellers, customers, and employees, as well as system engineers and customers deploying and maintaining Unified Contact Center Express products.
Prerequisites
Valid CCNA certification
CTCLC Training Path
Unified Contact Center Express and Unified IP IVR Deployment (UCCXD) 3.0
UCCXD is a 5-Day Hands on Cisco Authorized course that allows the student to gain hands-on experience and knowledge of tasks typically performed to deploy Contact Center Unified Contact Center Express v7.0 and Unified IP IVR v7.0, two products that run on the Unified Contact Center Express Engine. Tasks include planning, installation, configuration tasks, troubleshooting, and creating Cisco scripts
Optionally
Cisco Unified Contact Center Express Advanced (UCCXA)
UCCXA is a 5-Day Hands on Cisco Authorized course, Students will build on the knowledge and scripting experience gained in the prerequisite UCCXD course by exploring more advanced techniques in scripting as well as the overall Customer Response Solution (CRS) functionality. Learn to implement features that extend the functionality of UCCX using many of the tools available in the premium version of the product. Invoke behaviors that involve web-based applications, such as Web Callback Option and Leave a Message in Queue. In this course, there is a major focus on scripting and best practices as well as our exclusive final-day Super Lab. Also, you will troubleshoot and repair broken scripts with our exclusive Trouble Ticket system built into four separate lab exercises.
CTCLC Special Discounts
PRSDI Unified Contact Center Express and Unified IP IVR Deployment 6.0
$2,495.00
List Price
$2,895.00
Call (219) 764-3800 for Current Specials
Special PRSDI Student price (3 or More from Same Company)
$1,995.00
For more Information or to Register for Unified Contact Center Express Specialist
or Redeeming Cisco Learning Credits
Contact Us
EMail: Sales@ctclc.com
Phone: (219) 764-3800
Certification Path
Required Exam(s) |
Recommended Training |
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642-164 UCCX |
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Current Technologies Computer Learning Center is an authorized VUE Cisco Testing Center.
Registration Information
For more Information or to Register for Unified Contact Center Express Specialist or Redeeming Cisco Learning Credits
Contact Us
EMail: Sales@ctclc.com
Phone: (219) 764-3800